Site Operations Manager – Sports & Entertainment Venue

Job Category
:
Operations

Requisition Number
: SITEO
004440

Full-Time

On-site

California
San Francisco, CA, USA

Site Operations Manager – Sports & Entertainment Venue

Location:
Northern California
Salary: $120,000 annually

Lead the Janitorial Operations for a Professional Sports and Entertainment Venue

Pritchard Sports & Entertainment Group is seeking an accomplished Site Operations Manager to lead janitorial and housekeeping operations for a high-profile sports and entertainment venue in Northern California.

Reporting to the District Manager, this position is responsible for the overall performance of a complex, high-volume operation supporting games, concerts, special events, and daily facility needs. The Site Operations Manager will lead a diverse unionized workforce that may include managers, supervisors, leads, full-time and part-time team members, event and post-event staff, and approved contract labor.

The successful candidate will be a visible, hands‑on leader with extensive experience managing large venue operations, building strong client relationships, developing high‑performing teams, and delivering exceptional service in a fast‑paced environment.

Key Responsibilities

Venue and Event Operations

• Plan, coordinate, and oversee all aspects of daily housekeeping, event cleaning, and post‑event cleaning operations.
• Develop comprehensive staffing and deployment plans based on event schedules, attendance projections, venue configurations, and client requirements.
• Inspect arena seating, suites, concourses, restrooms, premium areas, offices, back‑of‑house spaces, and other assigned areas to ensure operational readiness and service quality.
• Ensure cleaning services are coordinated and executed safely, efficiently, professionally, and in accordance with contractual expectations.
• Respond to client concerns with urgency, professionalism, and effective follow‑through.
• Remain accessible and highly visible during major events, operational transitions, and other critical service periods.

Client and Stakeholder Partnership

• Serve as the primary liaison between Pritchard Sports & Entertainment Group and the venue’s management team.
• Build trusted relationships with client leaders, venue partners, third‑party vendors, and internal stakeholders.
• Participate in operational meetings, event‑planning meetings, post‑event reviews, and other internal or external meetings as needed.
• Provide timely updates regarding staffing, service delivery, safety, quality, and operational risks.
• Oversee approved subcontractors and third‑party service providers to ensure performance aligns with contractual and operational standards.

Labor Relations and Union Workforce Management

• Lead daily operations within a unionized work environment while maintaining productive, professional relationships with union representatives, shop stewards, employees, and venue leadership.
• Apply and administer collective bargaining agreements consistently, including provisions related to scheduling, seniority, job assignments, overtime, attendance, employee classifications, work rules, and disciplinary procedures.
• Partner closely with Human Resources and Labor Relations when addressing grievances, investigations, corrective actions, employee concerns, and contract‑interpretation matters.
• Maintain accurate documentation and ensure management decisions comply with collective bargaining agreements, company policies, and applicable labor laws.
• Train and coach managers and supervisors on effective union workforce management and consistent application of contract requirements.
• Support labor‑management meetings, grievance resolution, contract implementation, and collective bargaining preparations as needed.
• Anticipate labor‑related operational risks and develop practical solutions that protect service continuity, employee relations, and client satisfaction.

Required Union Labor Experience