Project Specialist

Payment Systems Specialist II

The major duties and responsibilities of this role include processing ACH originations and returns, share drafts, ATM, bill pay and Zelle inquiries, incoming adjustments and returns from external financial institutions, and reconciling general ledger accounts. The specialist supports other departments with payment systems processes, ensures compliance with service guarantees, policies, procedures and applicable regulations, and seeks to streamline operations.

• Perform all tasks of a Payment Systems Specialist I.
• Daily share draft exception processing.
• Generate the daily return share draft file.
• Download daily in‑clearing file for processing and create same‑day posting file.
• Work Zelle processing errors and adjust accounts accordingly.
• Collaborate with the bill pay provider to resolve member inquiries.
• Download, research and process all incoming ATM adjustments and returns from external institutions.
• Review ATM deposit images and perform deposit adjustments/returns entries.
• Generate and process all files from the Credit Union’s ACH origination systems.
• Review and resolve all file exceptions, download ACH origination returns.
• Research and perform adjustments for ACH notification of change requests.
• Reconcile and maintain all related general ledger accounts for assigned processes.
• Investigate general ledger discrepancies and out‑of‑balance issues related to payment systems.
• Review daily general ledger reconciliation sent by Accounting and research discrepancies.
• Respond promptly to ticket requests submitted to Payment Systems.
• Suggest process improvements and update procedures.
• Provide guidance to Level I staff on department processes.
• Assist with departmental and organizational projects as assigned.

• Education and Experience – Associate degree (A.A.) or equivalent; minimum two years related experience and/or training is preferred.
• Language Skills – Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Mathematical Skills – Add, subtract, multiply, and divide in all units of measure; reconcile general ledger accounts and identify variances.
• Reasoning Ability – Apply common sense to follow written, oral, or diagrammatic instructions.
• Computer Skills – Proficient in basic personal computer operations in a Windows environment; basic use of Microsoft Word, Excel, and Outlook; operate standard office equipment.
• Physical Demands – Talk or hear, stand, walk, use hands to handle objects, lift or move up to 25 lb; occasional visual focus adjustments.
• Work Environment – Moderate noise level; reasonable accommodations may be provided for disabilities.

The hourly rate for this position in the San Francisco market is currently estimated to range from $33.10 to $49.64.

• 401(k) and employer match
• Health, vision, dental, and life insurance
• Annual incentive/bonus program
• Tuition reimbursement program
• 11 paid holidays plus a competitive PTO package
• Home & consumer loan program with discounted rates
• Professional development and training programs
• On‑demand personal coaching resource
• Wellness program (discounted gym membership)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.