Title and Registration Specialist​/Business Office specialist - SF

Title & Registration Specialist

Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

As a Title & Registration Specialist at Ever, you will own the end-to-end title and registration process across both our retail and acquisition channels. This is a mid-level, operations-critical role that covers the full vehicle lifecycle — from the moment we acquire a unit (via trade-in, direct purchase, partner/vendor sale, or auction) through final title transfer and registration to the retail customer.

You will ensure compliance, accuracy, and speed at every stage, across multiple markets and jurisdictions.

• Title Examination: Review incoming titles for accuracy, lien releases, odometer disclosures, and jurisdictional compliance before retail delivery.
• Title Submission: Prepare and submit title applications to the appropriate state DMV or third-party processing agency for each completed sale.
• Lien & Payoff Management: Coordinate lien releases with lenders, ensure payoff letters are received and applied, and confirm clean title prior to customer delivery.
• Duplicate & Corrected Titles: Manage requests for duplicate or corrected titles, ensuring timely resolution and accurate recordkeeping.
• Jurisdictional Compliance: Maintain current working knowledge of title and registration rules across all active states, including CA, WA, and any expansion markets.

• Registration Processing: Complete registration paperwork and submissions for retail customers in multiple states, including temporary operating permits where applicable.
• DMV Liaison: Serve as the primary point of contact for DMV inquiries, rejections, and resubmissions. Resolve errors quickly to protect funding timelines.
• Temp Tags & Plate Fulfillment: Issue temporary permits accurately and manage timely fulfillment of permanent plates and registration documents to customers.
• EV Incentive Documentation: Support customers with state-specific EV registration incentive documentation (e.g., HOV sticker eligibility, clean vehicle rebate forms) where applicable.

• Deal Jacket Audit: Review completed deal jackets to verify all required title and registration documents are present, signed, and properly executed prior to submission.
• Odometer & Disclosure Forms: Ensure all federal and state odometer disclosure requirements are met on every transaction.
• Digital Recordkeeping: Maintain accurate, organized records of all title and registration transactions in the DMS. Log submission dates, status updates, and completion milestones.
• Warranty & Gap Documentation: Confirm back-end product documentation is properly executed and filed alongside title paperwork where required.

• Customer Updates: Proactively communicate title and registration status to customers post-delivery, including expected timelines for plates and registration documents.
• Internal Escalation: Flag title issues, missing documents, or DMV holds to the relevant Finance Manager or Operations lead immediately to avoid deal funding delays.
• Cross-functional Coordination: Collaborate with Finance, Sales, Purchasing, and Logistics teams to ensure title handoff is seamless and deal timelines are met.

In addition to retail title responsibilities, this role owns title intake and processing for all inbound acquisition channels. Each channel carries distinct documentation, timing, and compliance requirements.

• Title Receipt & Verification: Collect and verify customer trade-in titles at point of transaction, confirming ownership, lien status, and title accuracy.
• Payoff Coordination: Work with Finance to confirm outstanding loan payoffs on trade vehicles. Track receipt of lien releases and ensure titles are cleared before the unit enters inventory.
• Title Reassignment: Execute…