Systems Specialist II

Overview

SF Fire Credit Union is a community credit union serving firefighters and surrounding communities. We provide member‑focused banking services and continuous innovation.

• Perform all processes and tasks listed for a Payment Systems Specialist I.
• Perform daily share draft exception processing. Generate the daily return share draft file.
• Download daily in‑clearing file for processing. Generate file for same day posting.
• Work Zelle processing errors. Adjust account accordingly.
• Work with the bill pay provider to research and resolve member’s payment issues/inquiries.
• Download, research and work all incoming ATM adjustments and returns sent by external financial institutions.
• Review ATM deposit images and perform deposit adjustments/returns entries.
• Generate and process all files from the Credit Union’s ACH origination systems. Review and resolve all file exceptions.
• Download ACH origination returns. Research and perform adjustments.
• Download, review, and process incoming ACH notification of change requests.
• Reconcile and maintain all related general ledger accounts for processes assigned to this role.
• Research and identify general ledger discrepancies.
• Review the general ledger reconciliation sent daily by the Accounting Department. Research out‑of‑balance discrepancies as it relates to the Payment Systems departmental processes.
• Work role‑related tickets submitted to Payment Systems in a timely and accurate manner.
• Provide suggestions to streamline processes and update role‑related procedures.
• Assist by supporting and providing guidance on department processes to Payment Systems Level I staff.
• Assist with departmental and organizational projects and perform all other duties as assigned.

• Associate degree (A.A.) or equivalent from a two‑year college preferred; minimum of two years related experience and/or training required; or equivalent combination of education and experience.
• Possess the ability to read and comprehend simple instructions, short correspondence, and memos. Possess the ability to write simple correspondence.
• Have the ability to add, subtract, multiply, and divide in all units of measure. Ability to reconcile general ledger accounts and identify outstanding variances.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Maintain proficiency in basic personal computer skills operation in a Windows environment. Basic proficiency in using Microsoft Word, Excel, and Outlook is preferred. Have the ability to operate standard office equipment, applications, and tools.

• 401(k) and Employer Match
• Health, Vision, Dental and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 11 Paid Holidays plus Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On‑demand personal coaching resource
• Wellness Program (Discounted Gym Membership)

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”