Loan Processor

Job Details

Job Location:

Golden Gate - San Francisco, CA 94102
Position Type:
Full Time
Salary Range: $31.00 - $40.00 Hourly

With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3billion and branches located in San Francisco and San Mateo County. Continuing along its highly successful growth trajectory, SFFedCU is seeking a Loan Processor for our Golden Gate Branch in San Francisco.

The Loan Processor plays a critical role in supporting the San Francisco Federal Credit Union’s (SFFedCU) consumer lending operations through the accurate and timely processing of loan applications. This position is responsible for reviewing, verifying, and funding loans across multiple channels, while ensuring compliance with regulatory standards and internal controls. With a strong technical focus, the role involves working across digital lending platforms, managing loan queues, reconciling disbursements, and resolving complex processing issues.

The Loan Processor also assists in the implementation of new home‑lending solution products and supports merchant relationship workflows. By leveraging system tools and data analysis, the role identifies process inefficiencies and contributes to continuous improvement efforts. Additionally, the position supports cross‑selling initiatives and helps deliver a seamless, high‑quality member experience through multiple service channels.

• Review, verify, and process consumer loan applications across multiple channels, ensuring accuracy, compliance, and timely funding.
• Monitor and manage digital lending workflows, queues, and servicing inboxes to maintain service level agreements (SLAs) and production timelines.
• Utilize professional communication in providing phone/email support (including escalations) for incoming calls and engagement in interviewing applicants for specific loan information.
• Collaborate with team members to review loan requirements, resolve issues affecting approval, and ensure timely release of funded loans.
• Maintain indirect lending SLA turnaround times and support high service levels with merchant partners and auto dealers.
• Maintain strong relationships with Home Lending Solutions merchants and support the GoGreen Lending program.
• Serve as a liaison between members and affiliated merchants to enhance service delivery and satisfaction.
• Partner with members to assess financial conditions and offer creative, tailored lending solutions.
• Actively participate in cross‑selling financial products and effectively communicate the benefits and features of each cross‑sold product with members.
• Uphold compliance with internal policies, privacy procedures, and regulatory standards to protect member information.
• Participate in continuous improvement efforts, business development activities, and special projects as assigned.
• Partner with members to evaluate financial needs and offer tailored lending solutions; onboard new members and identify financial goals.
• Take the initiative in identifying and implementing process improvements to enhance efficiency and service quality.
• Ensure compliance with internal policies, privacy procedures, and member confidentiality standards.
• Engage in business development through participation in Community Share events.
• Participate in regular performance dialogues and commit to continuous self‑improvement.
• Perform other duties and special projects as assigned.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum of two (2) years’ experience in a fast‑paced lending environment boarding and servicing various Consumer Loans.
• Knowledge of Merdian Link, Loan Star, and Corelation platforms preferred, but not required.
• Strong verbal and written communication skills with demonstrated ability to communicate professionally at all levels.
• Excellent interpersonal skills; ability to engage authentically and professionally at all levels.
• Self‑motivated; able to work efficiently without sustained direct supervision.
• Proven ability to manage time effectively and prioritize competing…