Director, Financial Crime Operations

Director, Financial Crime Operations

San Francisco, CA

Go Fund Me  is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, Go Fund Me  makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. In 2025, we launched Go Fund Me  Pro, a new platform designed to give nonprofits advanced fundraising tools and support.

Together with our core platform, our vision is to become the most helpful place in the world.

Join us! Go Fund Me  is seeking a Director, Financial Crime Operations to lead our first-line financial crime function, including Transaction Monitoring and EDD & Investigations. This role will be responsible for building and scaling the operational capabilities that help Go Fund Me  detect, investigate, and escalate higher-risk financial activity across our platform.

This is a high-impact leadership role within Trust & Safety and Risk. The Director, Financial Crime Operations will manage operational teams, strengthen investigative quality, partner with Product and Data on risk controls, and work closely with Compliance to ensure the program is effective, scalable, and aligned to Go Fund Me 's regulatory obligations.

• Lead Go Fund Me 's first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.
• Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.
• Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths.
• Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.

• Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.
• Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness.
• Ensure monitoring outputs are well-documented, risk-based, and appropriately escalated.
• Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.

• Oversee the EDD & Investigations team responsible for enhanced reviews of higher-risk customers, activity, and escalations.
• Ensure high-quality investigative work, including source of funds/source of wealth review, customer risk analysis, use-of-funds assessment, and case documentation.
• Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.
• Partner with Compliance on SAR-related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.

• Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.
• Help define data needs, tooling requirements, case management improvements, and automation opportunities.
• Partner on vendor/tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.
• Use operational insights to improve detection quality and reduce unnecessary manual review.

• Create quality expectations for financial crime reviews, investigations, and escalations.
• Use metrics to manage team performance, backlog health, alert quality, typology coverage, and operational risk.
• Develop reporting for senior leadership on financial crime trends, operational health, emerging risks, and control effectiveness.
• Build a strong partnership with L2 Compliance while maintaining clear first-line ownership of operational execution.

• Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.
• Create clarity, accountability, and strong judgment in a high-stakes operational environment.
• Hire, develop, and retain talent as the function scales.
• Build a culture of curiosity, precision, urgency, and sound risk judgment.

• 8+ years of experience managing in financial crime, AML operations,…