Director, Financial Crime Operations

Director, Financial Crime Operations

Financial Crime Leadership

Go Fund Me  is seeking a Director, Financial Crime Operations to lead our first-line financial crime function, including Transaction Monitoring and EDD & Investigations.

• Lead Go Fund Me ’s first-line Financial Crime function, including Transaction Monitoring and EDD & Investigations.
• Build a scalable operating model for financial crime detection, investigation, escalation, and decision support.
• Develop clear team responsibilities, workflows, SLAs, quality standards, and escalation paths.
• Partner closely with Compliance, Legal, Product, Data, Engineering, Payments, and Trust & Safety leadership.

• Oversee the Transaction Monitoring team responsible for reviewing AML alerts, transaction patterns, and suspicious activity indicators.
• Partner with Product, Data, and Compliance on rule/scenario development, tuning, coverage, and effectiveness.
• Ensure monitoring outputs are well‑documented, risk‑based, and appropriately escalated.
• Identify emerging typologies relevant to crowdfunding, payments, money movement, and platform abuse.

• Oversee the EDD & Investigations team responsible for enhanced reviews of higher‑risk customers, activity, and escalations.
• Ensure high‑quality investigative work, including source of funds/source of wealth review, customer risk analysis, use‑of‑funds assessment, and case documentation.
• Support clear recommendations on risk disposition, account restrictions, offboarding, or escalation.
• Partner with Compliance on SAR‑related escalations, ensuring L1 investigative work supports L2 Compliance decisioning and filing governance.

• Partner with Product and Engineering to embed financial crime controls into platform and payments workflows.
• Help define data needs, tooling requirements, case management improvements, and automation opportunities.
• Partner on vendor/tooling strategy, including monitoring systems, identity/KYC tools, device intelligence, adverse media, and other risk signals.
• Use operational insights to improve detection quality and reduce unnecessary manual review.

• Create quality expectations for financial crime reviews, investigations, and escalations.
• Use metrics to manage team performance, backlog health, alert quality, typology coverage, and operational risk.
• Develop reporting for senior leadership on financial crime trends, operational health, emerging risks, and control effectiveness.
• Build a strong partnership with L2 Compliance while maintaining clear first‑line ownership of operational execution.

• Lead, coach, and develop managers and analysts across Transaction Monitoring and EDD & Investigations.
• Create clarity, accountability, and strong judgment in a high‑stakes operational environment.
• Hire, develop, and retain talent as the function scales.
• Build a culture of curiosity, precision, urgency, and sound risk judgment.

• 8+ years of experience managing in financial crime, AML operations, transaction monitoring, EDD, investigations, fraud/risk operations, or related fields.
• Experience leading teams in fintech, payments, banking, marketplace, money movement, or another regulated financial services environment.
• Strong understanding of AML, financial crime typologies, transaction monitoring, customer risk, EDD, and suspicious activity escalation.
• Experience managing Transaction Monitoring and/or investigations teams.
• Strong operational leadership skills, including workflow design, quality management, metrics, staffing, and escalation management.
• Ability to partner effectively with Compliance while understanding the difference between first‑line execution and second‑line oversight.
• Experience working with Product, Data, Engineering, and vendor/tooling teams to improve risk controls and operational effectiveness.
• Strong analytical judgment and ability to translate complex risk patterns into clear operational actions.
• Excellent written and verbal communication skills, including executive‑ready reporting and clear investigative standards.
• Comfortable operating in ambiguity and…