Deployment Success Manager

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

How many times in your career are you going to get the chance to deploy an eight- or nine-figure software contract into one of the most regulated industries on the planet?

Not many. That's what we do here.

Valon is the AI-native operating system for mortgage servicing - a $13 trillion industry running on infrastructure built before the iPhone. We did not try to fix it from the outside. We bought our way in: built and operate our own mortgage servicing business managing $110B+ in loans, used that operation to deeply understand every workflow that breaks at scale, and then built the software we wished existed.

The result: a 0% margin business turned 60%+. Our own servicing operation runs at 4x the employee efficiency of the industry. Major enterprise servicers - including Newrez - are now deploying ValonOS across the industry. The contracts we are rolling out are some of the largest and most complex enterprise software deployments anywhere in financial services right now.

Every monthly payment from a homeowner triggers a chain reaction: money has to move, accounting entries have to balance, escrow has to disburse to the right counties and insurers, and every step has to satisfy regulators across all 50 states - each with its own foreclosure rules, notice timelines, fee restrictions, and licensing regimes. Get any of it wrong and you have created a CFPB headline.

Now do that for millions of loans, with hundreds of legacy vendors, dozens of capital partners, and operators who have been doing it one way for 30 years.

Mortgage servicing has resisted software automation for decades not because the individual problems are unsolvable, but because the abstractions are so hard to model correctly that no one had done it. We did. It took six years. Now we are deploying it across the industry - and that is where you come in.

Deployment Success Managers own our clients' post-go-live operational success on ValonOS: part operator, part client strategist, part data investigator, and part executive translator. You develop a deep understanding of each client's business and operating model, how ValonOS is configured for them, and what "doing the job correctly" looks like in practice. Then you co-develop solutions with clients to close gaps—in process, training, configuration, or product—and stay accountable until the client's operators are running sustainably and the business outcome is measurable.

This is not a customer support role and it is not passive account management. After Deployment Strategy hands off at go-live, you own the ongoing partnership: monitoring operational health, diagnosing root causes when work breaks down, rebuilding processes around ValonOS capabilities, and identifying opportunities for growth, efficiency, and commercial expansion.

The job is not to escalate and wait. The job is to figure out what is true, make the right call under ambiguity,…