Central Operations Specialist

Central Operations Specialist Job Responsibilities

• Fraud Alerts and Dispute processing related to ACH, as well as Debit Cards, Real Time Payments, Checks, Wires.
• Accurate and timely review and processing of Wire Transfers and Foreign Check Collections.
• Timely disposition and resolution of exception Items such as NSF, Nonpost, Stop Payments, Incoming Chargebacks or Returns, Outgoing Chargebacks and Returns, and Positive Pay items.
• Daily and monthly GL reconciliation of work in process accounts.
• Process legal orders such as subpoenas or account levies.
• Accurate processing of back-office office client account maintenance including but not limited to:
  Debit Card (rush orders, travel exceptions, ATM Balancing), stop payment request, Cash-Vault balancing and posting, research requests, verifications of deposit, legal orders and subpoenas, daily/periodic client notices or statements, dormant account and escheatment processing.
• Assist with resolving escalated inquiries as they relate to complex ACH and other electronic payments issues, as needed.
• Assist Central Operations Manager with updating and maintaining procedures related to primary job responsibilities.
• Provide other support to Cash Management and Client Support teams, as needed.
• Provide prompt, efficient and accurate service in processing requests.
• Prepares correspondence to clients using knowledge of Bank products and Bank policy.
• Resolve client inquiries while maintaining contact with clients through telephone or written communication.
• Regularly cross train with peers to ensure the team has adequate coverage for planned and unplanned outages.
• Works with bank regulators and independent auditors to provide documentation for examinations and external audits. Assist with preparing written responses to criticisms and implementing corrective actions.

• High School Diploma or general education degree (GED); or the equivalent combination of education and experience. Work-related experience should consist of a financial institution clerical and/or branch and back-office support background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Minimum 5 years of experience in performing back-office banking functions, with a proven track record in high-volume transaction processing and settlement.
• A high level of client service and interpersonal skills to communicate effectively.
• AAP, NCP or APRP certification preferred
• Ability to multitask, prioritize, and employ reasonable judgement in managing workload and various isolated situations.
• Ability to operate standard office equipment, including basic knowledge in computers and general office productivity software such as Microsoft Office suite.

BSF is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual’s race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirement of the San Francisco Fair Chance Ordinance.

All qualified applicants are encouraged to apply.