Cost Revenue Analyst

Voice AI that resolves, not transfers.

Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes.

• The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth
• The customers:
  Amazon Ring, Service Titan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500
• The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M

• Voice AI that resolves, not transfers
• Powering 1 billion calls for companies like Amazon Ring, Intuit, Service Titan, and New York Life
• Trusted by 1 million developers building the future of voice agents
• Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

You’ll own cost-of-revenue analysis end to end – helping us understand and improve gross margin and unit economics across our usage-based infrastructure.

30 Days:
Foundation & Discovery

• Track and analyze COGS / cost of revenue and gross margin
  :
  Gain a comprehensive understanding of current margin profiles.
• Analyze cloud / infrastructure / inference / telephony costs
  :
  Deconstruct the primary cost drivers to identify trends, outliers, and initial areas for investigation.

60 Days:
Building & Collaboration

• Build cost-per-minute and cost-per-call models and unit economics
  :
  Develop granular models that link infrastructure consumption directly to revenue-generating activity.
• Partner with Engineering on infrastructure cost optimization
  :
  Collaborate on actionable improvements to lower unit costs based on the data models built in the previous month.

90 Days:
Strategy & Forecasting

• Forecast COGS in the operating plan
  :
  Apply historical data and efficiency learnings to create accurate, reliable future cost projections.
• Support gross margin reporting and variance analysis for leadership
  :
  Provide executive visibility into margin performance, explaining drivers of variance to inform strategic business decisions.

• 4–8 years in FP&A or cost / financial analysis
• Comfort with unit economics and analyzing cloud / infrastructure costs
• Strong Excel / financial modeling skills
• High attention to detail and comfort working cross-functionally
• Experience at an infrastructure-heavy or usage-based company a nice to have
• Familiarity with cloud cost tooling and data / BI tools a nice to have

• Generational impact:
  Build the human interface for every business
• Ownership culture: 70% of the company are previous founders
• Kind team:
  The founders, Jordan and Nikhil, are Canadians
• Tier-1 Investors: YC, KP seed, Bessemer Series A

• Real stake:
  We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Team love:
  We love hanging out, and we do quarterly off sites
• Flexible time off: take what you need
• More: catered meals, transportation, gym, and a $10k annual L&D budget
• Salary Range: $165,000 - $185,000

Vapi is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team.