Financial Services Representative

REPORTS TO:

Branch Manager PRIMARY FUNCTION

Assist members with their financial needs and promote/sell all credit union products and services. Duties include opening new accounts, accepting and processing loan applications and answering general membership inquiries.

• Provide quality service to members and other employees
• Provide explanation for all types of new share and loan accounts.
• Cross-sell all credit union products and services.
• Establish or make changes for payroll deductions and/or direct deposits.
• Provide account balance information.
• Preform account maintenance, including name changes names, addresses, telephone numbers and add joint owners
• Mail out loan applications, rate sheets and other pertinent information.
• Open sub savings accounts and money market accounts.
• Accept and review consumer and auto loan applications for completeness.
• Process mail and answer phones.
• Perform other duties as assigned.

Minimum of an Associate of Arts degree. One year previous experience with a financial institution in a consumer lending or new accounts position preferred.

A thorough knowledge of credit union financial products, services, policies and procedures. Ability to provide prompt and professional service. Proficient in the operation of office equipment, i.e., calculator, computer and typewriter. Must possess excellent verbal and written communication skills. Must be available to work overtime.

Depending on operational need, branch location will vary and work hours may be scheduled Monday through Saturday.