Program Specialist - San Francisco Human Services Agency (2913) (X00129 Job San Francisco area,California USA,Government

Position: Program Specialist - San Francisco Human Services Agency (2913) (X00129)

Job Description

The 2913 Program Specialist is used by In Home Supportive Services (IHSS), County Adult Assistance Program (CAAP), CalWORKs, Workforce Development (WDD), Family and Children’s Services (FCS), Investigations, SF Benefits Net, Program Support Operations, Alignment & Guidance as well as the Department of Homelessness and Supportive Housing. Under general supervision, the Program Specialist performs a variety of specialized technical duties that may include investigating, reviewing, evaluating, training, screening and coordinating the activities of various programs of the Human Services Agency and the Department of Homelessness and Supportive Housing.

Positions in this job code are responsible for carrying out specialized functions for an assigned program and performing specialized duties, which require a comprehensive knowledge of Federal, State, Local, and departmental policies, procedures, rules, and regulations. The Program Specialist may direct the work of clerical staff and/or senior eligibility staff and manage the skill development of new employees.

ESSENTIAL DUTIES:
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Reviews, advises, monitors, and updates Department policies, processes, and procedures for compliance with County, Federal, and State regulations and provides policy interpretation as it relates to the assigned program.

Researches program and quality control regulations and procedures to prepare reports that track metrics and presents summary findings and recommendations to stakeholders by implementing data collection tools, such as Microsoft Forms.

Composes written material, such as memos, manuals, reports, interactive online resources, and presentation media.

Facilitates and contributes to short and long-term projects and work groups.

Provides technical support for assigned program management systems to ensure smooth functionality and responsiveness to stakeholders.

May supervise and guide clerical and/or senior eligibility staff to support staff development and growth.

Performs related duties as assigned.

In addition to the duties above, for the unique assignments below, incumbents may perform the following duties:

Quality Control, Investigations, Over payments, and/or Appeals Specialist

Under general supervision, the Quality Control, Investigations, Over payments or Appeals Specialist performs investigations in support of human service programs. The program specialist reviews and monitors Department compliance with County, Federal, and/or State regulations, policies, procedures, and/or ordinances as related to public assistance programs; prepares reports on findings, identifies problems of non-compliance; recommends corrective action regarding discrepancies, and may supervise clerical staff.

In addition to the general duties above:

Detects, investigates, and prevents fraudulent claims for public assistance to avoid welfare fraud and other financial crimes.

Conducts field investigations and home visits, often in situations requiring communication with individuals who may have medical (e.g., drug or alcohol), psychiatric, or aggressive behavior problems, by interviewing, telephoning, and/or via correspondence with the client

Reviews and analyzes client case records, case information, and other pertinent documents for possible errors, inconsistencies, and discrepancies.

Uses guidelines related to the processing of public assistance applications to verify eligibility, correctness of payment decisions, and appropriateness of the services provided.

Finalizes referral acceptance or denial based on established criteria and documents reason for rejection, e.g., no violation, additional evidence, or clarification.

Conducts and verifies investigations of client appealed cases regarding eligibility or amount granted.

Reviews Income and Eligibility Verification System (IEVS) matches and over payment referrals, determines over payment amounts, if applicable, and prepares related documentation by citing various laws and regulations violated.

Prepares and delivers cases at State hearings by presenting oral arguments, examining witnesses, defending the department’s interpretation of regulations, and providing legally binding stipulations.

Training and Policy Development Specialist

Under general supervision, the Training and Policy Development Specialist performs policy writing, training, and supervision of clerical staff and/or eligibility trainees in support of human services programs.

In addition to the general duties above:

Provides classroom training, individual coaching, consultation, and policy interpretation.

Assists in the supervision and evaluation of trainees during the on-the-job portion of induction training and fosters career growth amongst trainees.

Supervises clerical staff in assigned unit.

Attends meetings, chairs…