2917-Program Support Analyst

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

Department: Human Services Agency
Job class: 2917-Program Support Analyst
Salary range: $ - $
Role type: Permanent Civil Service
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Entrance

Human Services Agency (HSA) is the city agency that provides a broad range of services, including financial, nutritional, and employment support, child and adult protective services, health care coverage, affordable childcare, and in‑home services for older adults and persons with disabilities.

HSA is sponsored by the Department of Benefits and Family Support and the Department of Disability and Aging Services (DAS). The agency delivers essential services that protect people, families, and communities.

As a member of the San Francisco HSA Planning team, the Senior Planning Analyst performs a variety of highly complex and responsible planning, coordination, and analytical duties to support the operation of the Human Services Agency.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; the role may include additional duties as assigned. Under general direction from an 1824 Principal Planning Analyst, the essential duties include:

• Performs complex data and programmatic analysis across programs and Departments to identify the needs of low‑income San Franciscans, the intersection between the programs serving them, and the collective performance of those programs.
• Uses analytical programs, such as Microsoft Power BI, Stata, and Tableau, to conduct data and statistical analysis.
• Develops findings and actionable recommendations, informed by the Agency's operational context, to support programmatic and policy decisions by the Agency's executive leadership and program director.

• Coordinates project teams that span programs, divisions, Departments, and Agencies to facilitate and lead strategic initiatives.
• Develops shared project goals across stakeholders and coordinates successful implementation of policy, programmatic, and operational changes that accomplish shared strategic goals.
• Develops work plans that thoroughly describe the steps for reform and improvement of specific programs within the Agency.

• Conducts studies and evaluations to develop sound and reliable findings that can inform departmental and City policies related to poverty and guide future programming.
• Plans and conducts qualitative research, such as surveys, focus groups, and key informant interviews.
• Incorporates client and staff input into research projects by performing quantitative and qualitative research and using analytical skills.

• Analyzes and interprets existing, newly enacted, and proposed local, State and Federal legislation for Agency impact.
• Prepares data and other population and program information to support the development of legislative proposals led by the Agency's executive leadership and program directors to increase the efficacy of social service programs, address system gaps, and improve client experience.

• Presents findings and information in written narrative reports, data dashboards, and presentations that clearly communicate notable trends and relevant information.
• Develops materials to reflect the intended audience, such as the Agency's executive leadership and program directors, Agency staff and clients, elected officials and other City staff, the general public, or other stakeholders.
• Prepares or supports the development of regular reports required by local, State, and Federal rules.
• Attends meetings, conducts site visits, and presents within the Agency and for other government Agencies and the community.
• Represents the Agency to stakeholders, including community‑based organizations, department commissions, the Mayor's Office, the Board of Supervisors and the Controller's Office, as needed.

Education:

• A baccalaureate degree from an accredited college or university.

Experience:

• Three (3) years of professional…