Investigator, Taxi and Accessible Services
Under direction, performs professional level investigative work to evaluate, monitor and report on compliance with laws, regulations, policies and procedures by motor-vehicle-for-hire permit holders. Makes recommendations on possible disciplinary actions for regulatory violations by permit holders, including assessment of administrative penalties and suspension or revocation of permits, if applicable.
Essential functions and duties include:
Performs investigations, surveillance and enforcement including possible sting operations; researches and identifies permit holder violations; works directly with law enforcement personnel.Visits, surveys, and patrols premises to evaluate and enforce compliance with laws, regulations, permit conditions, and established policies and procedures; confirms licensure and qualifications of operators.Conducts interviews with permit tees, representatives, witnesses, and others to gather data and to monitor and report on compliance with laws, regulations, permit conditions, and established policies and procedures.Investigates and drafts responses to complaints from the general public by interviewing complainants, witnesses, and experts to gather information for analysis and resolution of complaints.Analyzes information and evidence resulting from research and investigative activities; prepares and presents findings and recommendations; develops and improves enforcement mechanisms; assists in developing policies or modifications to rules and regulations.Prepares accurate and detailed investigative reports based on observations; prepares correspondence, memoranda, and/or presentations.Responds to alerts indicating violation of laws, rules, and regulations and to requests for assistance with escalating incidents; refers to emergency contact when appropriate.Tracks and monitors notices, actions and collection of fines.Counsels permit holders on regulatory compliance; records and explains actions taken pertaining to enforcement and discipline; advises management on training priorities.Prepares declarations and testifies about results of investigations at administrative, union and judicial hearings; assists with document and witness preparation for evidence to be presented at hearings.Assists in developing plan for periodic audits; performs field audits of facilities, vehicles and procedures.Prepares cease and desist notices, notices of violation, and issues administrative citations to illegal operators and permit holders in violation of laws, regulations and permit conditions; assists with appeals by researching, documenting, and drafting responses.Issues parking citations to vehicles of permit holders and members of the public for violations of Transportation CodesIssues administrative citations to operators of illegal motor-vehicles-for hire and may order the removal of any vehicle, inactive vehicle permits or transponders to the extent authorized by law.Fosters and maintains inter-agency contact by acting as a liaison between San Francisco Municipal Transportation Agency Taxi Services San Francisco Police Department, California Public Utilities Commission, San Francisco International Airport, other state and local agencies, and the general public.Interacts with and maintains good working relationships with other City, state and federal agencies and stakeholders.Supports customer service staff as needed during peak filing periods.Performs other related duties as required.Qualifications
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.
1.
Education:
Possession of a baccalaureate degree from an accredited college or university.
2.
Experience:
Two (2) years of full-time verifiable experience performing complex research, analytical tasks and report drafting in a professional field such as law, media/journalism, public health/welfare, human/civil rights, business (e.g. finance, insurance), education, social sciences, public policy/government or a related field.
3. License and Certification:
Possession of a valid California driver's license.
Substitution:
One (1) year of full-time verifiable experience investigating compliance with laws and/or regulations for enforcement purposes may be substituted for the two (2) years of professional experience as described above.
Possession of a law degree may be substituted for one (1) year of professional experience as described above.
Applicants must meet the minimum qualification by the final filing date unless otherwise noted.
Working Conditions:
The performance of the essential functions of the class may occasionally require working a flexible schedule, holidays or weekends and overtime. Some daytime and nighttime field work is required. Some field work may require wearing safety…
