Telco Support Analyst
Listed on 2026-08-30
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Government
Government Administration
Job Title
Analyst I
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please follow the instructions on "
How to apply
".
For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. Applicants may choose to apply through either the Standard or LEAP process.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
The California Public Utilities Commission (CPUC) designated Communications Division (CD) to guarantee safe, reliable, and reasonable rates for services provided by telephone corporations across California pursuant to Public Utilities Code Section 451. Among other requirements, telephone corporations must obtain the appropriate CPUC authority or approval to operate in California and comply with all Public Utilities Code provisions, CPUC Rules, General Orders (GO), Decisions and Resolutions applicable to providing regulated voice services.
The Telco Licensing and Registration Oversight (TLRO) program was established within CD to implement, administer and oversee all licensing, registration, and compliance activities associated with the operating authority or approvals granted to all telephone corporations providing regulated voice services in California. Under the direction of the Program and Project Supervisor, the Analyst I will perform work of average difficulty in a wide variety of consultative and analytical staff services assignments in support of work under the Telco Licensing and Registration Oversight Program and the Carrier Oversight and Programs Branch (COPB).
You will find additional information about the job in the Duty Statement.
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