Telco Support Analyst

$3,861.00 - $6,276.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/7/2026

Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please

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How to apply

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For this classification, applicants with disabilities may gain eligibility through the Limited Examination and Appointment Program (LEAP), an alternative to the standard testing process. to open the examination bulletin. Applicants may choose to apply through either the Standard or LEAP process.

Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.

The California Public Utilities Commission (CPUC) designated Communications Division (CD) to guarantee safe, reliable, and reasonable rates for services provided by telephone corporations across California pursuant to Public Utilities Code Section 451. Among other requirements, telephone corporations must obtain the appropriate CPUC authority or approval to operate in California and comply with all Public Utilities Code provisions, CPUC Rules, General Orders (GO), Decisions and Resolutions applicable to providing regulated voice services.

The Telco Licensing and Registration Oversight (TLRO) program was established within CD to implement, administer and oversee all licensing, registration, and compliance activities associated with the operating authority or approvals granted to all telephone corporations providing regulated voice services in California.

Under the direction of the Program and Project Supervisor, the Analyst I will perform work of average difficulty in a wide variety of consultative and analytical staff services assignments in support of work under the Telco Licensing and Registration Oversight Program and the Carrier Oversight and Programs Branch (COPB).

You will find additional information about the job in the Duty Statement.

This position requres travel. This is a hybrid position that will require the selected candidate to report to their assigned headquarter office a minimum of two (2) days a week. Hybrid positions may be eligible for telework under California Government Code Section 14200 for eligible applicants residing in California. In accordance with CPUC Telework Policy, telework arrangements are subject to change and may be reevaluated at any time.

• ANALYST I

Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page.

# of Positions: 1

Work Location:

Telework:
Hybrid

Job Type: Permanent, Full Time

Communications Division/ Carrier Oversight and Programs Branch/ Telco Licensing and Registration Oversight:

Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored.

All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.

Describe your experience performing research and analysis.

Describe your experience handling multiple assignments with accuracy and your ability to meet deadlines.

Describe your experience in both oral and written communications to different stakeholders.

For helpful guidance on writing an effective SOQ, please see the Work4CA guide.

Electronic applications…