Communications Operator
Listed on 2026-09-12
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Government
Emergency Crisis Mgmt / Disaster Relief
Job Posting:
Communications Operator (Dispatch)
Department of State Hospitals
JC-467599 - Communications Operator (Dispatch)
Final Filing Date: 3/14/2025
Application Methods: Electronic (Using your Cal Career Account) By Mail Drop-off
The Communications Operator will be directed by the Communications Supervisor and Hospital Police Sergeant in the Police Services Department at the Department of State Hospitals – Atascadero (ASH). The incumbent will be responsible for the following duties but not limited to:
- Taking emergency and non-emergency calls for police, fire, medical and other related services over the telephone, 2911 line, radio and other communications media.
- Classifying incidents and establishing dispatch priorities.
- Coordinating or transferring requests for emergency and non-emergency medical services with the County’s Emergency Medical Dispatchers.
- Providing information to support officers and firefighters in the field using a variety of computerized and manual information systems; providing telecommunications support, using the California Law Enforcement Telecommunications system (CLETS) and other local, regional and national databases.
- Maintaining appropriate record documentation verifying the validity of the information obtained via CLETS.
- Entering, updating, modifying and clearing data inputted by DPS and other related information in CLETS and other computer systems and databases as required.
- Utilizing the hospital’s public address system to inform staff of emergency responses needed and emergency alerts.
- Securing and recording accurate information as to the nature of reported problems and exact locations including maintaining a fire radio and activity log as well as the Department’s daily activity and radio logs in the Computer Aided Dispatch (CAD) system.
- Operating CLETS (California Law Enforcement Telecommunications System) computer terminal to obtain and verify information and prepares reports as directed.
- Receiving and calculating census counts.
- Must be able to deal tactfully with all disciplines and possess the ability to prioritize work from different communications sources.
- Practicing, following and knowing the policies and procedures related to job safety, including safety rules and regulations.
- Be able to use hands and fingers for typing, touch screens, answering phones, computer keyboard and writing.
- While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle or feel; reach with hands and arms; and talk and hear ordinary phone and radio conversations with either ear; must be able to see well enough to view computer screens and look-up codes in required manuals; read maps and fine print.
In order to be considered for this job vacancy, you must satisfy one of the following requirements:
* Minimum qualifications will be verified prior to being scheduled for an interview. Please provide proof of minimum qualifications with your application submission, which may include a copy of your unofficial college transcripts.
MINIMUM QUALIFICATIONS:
Education: Equivalent to completion of the 12th grade.
AND
Experience:
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