Community Services Officer

Salary

This is a BART Police Officers' Association (BPOA) represented position. Step 1:
Minimum $31.89/ Hourly - Step 5: $39.17/ Hourly (BPOA).

Note:

All external candidates will start at Step 1.

All current BART employees and qualified individuals who are not yet BART employees.

Police Sergeant or a Police Civilian Supervisor

As assigned. Must be willing to work various shifts, weekends, holidays, and overtime.

BART Police Department is a progressive agency and has been on the forefront - and in some cases the model approach to training in the areas of fair and impartial policing, bias-based policing, crisis intervention, cultural competence training, and de-escalation training. The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.

** This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.

The San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly motivated and community-oriented individuals to join our team as Community Services Officers (CSOs). This assignment supports several key operational priorities of the BART Police Department, including high-visibility patrol, system safety, customer service, and timely response to quality-of-life concerns across stations and parking facilities.

Responsibilities include issuing citations and warnings for parking violations, staffing a zone command office booth, patrolling parking facilities and assigned areas, and providing technical assistance to police personnel involved in safety and community service activities throughout the District. CSOs are expected to exercise sound judgment, demonstrate professionalism, communicate effectively with the public, and work collaboratively with sworn personnel.

The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:

• Commitment to public service: Demonstrates a genuine dedication to serving the community and prioritizing public safety.
• Communication: Ability to convey information clearly, professionally, and effectively in both verbal and written forms.
• Customer service: Strong commitment to assisting the public, resolving concerns, and fostering positive interactions.
• Strong situational awareness: Ability to quickly perceive and accurately assess dynamic environments, anticipate potential challenges or hazards, and make informed decisions in real time.
• Conflict resolution: Skill in managing and de-escalating tense or potentially volatile situations with professionalism and composure.

The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview.

The selection process for Community Services Officer will include 5 phases:

The entire process may take six (6) months up to one (1) year to complete.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates,…