Health IT - Principal Trainer

Job Summary

This position is considered Flexible / Rotation. Employee will work on a rotational schedule to ensure on-site coverage of key IT functions.
This position will work onsite 3 days per week. Health IT Training and Education is responsible for all aspects of the electronic health record, including but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and community partners. The Education and Adoption Specialist will collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to various end users, including front-end users, revenue cycle, physicians, nurses, and other users.

This position will focus on educating and supporting practices with the Health Technology application, including but not limited to Epic/Apex. Applies skills as a seasoned clinical applications professional to develop, document, train, implement, and support best practice standard work to improve the use of Apex/Epic and third-party systems. Provides excellent customer service to end users, tracks issues, and follows up as appropriate.

Education and Adoption Specialist will work at multiple locations, including UCSF Health San Francisco and Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners. An essential component of these key responsibilities is the ability to manage multiple competing priorities while meeting all program deadlines. As training will be role-based, Principal Trainers must have experience with or the capacity to quickly understand clinical, procedural, and administrative workflows and related policies/procedures.

Principal Trainers must achieve certification within six months of hire and support a variety of APeX/Epic applications, as well as integrated Health IT technologies.

Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, and affiliates partners. This includes the electronic health record (Apex/Epic), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately ninety-five other software applications involved in patient care and operations. Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: "People First:
Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver."

Our Team Core Values include:

• Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what to improve later.
• Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
• Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.
• Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
• Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Epic certification completed within 12 months of start date.
• 3 - 5 years of relevant experience.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong…