Supervising Case Manager

Base Pay Range

$75,000.00/yr – $83,000.00/yr

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through integrated comprehensive services, advocacy initiatives, and an inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

The Supervising Case Manager (SCM) oversees a team of 2–8 Case Managers, manages shift operations across all San Francisco neighborhoods, and ensures high‑quality mobile and on‑site services that support clients experiencing homelessness toward stabilization and long‑term well‑being.

• Inspire and hold team members accountable to contract KPIs
• Exemplify professionalism, de‑escalation, emotional intelligence, and self‑regulation
• Model consistent attendance and on‑time arrival for all assigned shifts
• Successfully complete the California Peer‑to‑Peer Support Specialist certification within 60 days of hire

• Support the Program Manager and Director by enforcing Journey Home’s mission, policies, protocols, and contract requirements and overseeing all aspects of a shift.
• Provide direct supervision, coaching, and performance management for 2–8 Case Managers to ensure high‑quality, consistent services across all neighborhoods.
• Verify all relocations and reunifications for appropriateness, documentation, safety, and legitimacy.
• Manage and safeguard all client supplies, vouchers, tickets, gift cards, and other valuables, conducting daily inventories and weekly audits.
• Lead shift briefings, debriefings, and weekly team meetings; identify and document training needs and support staff development.
• Oversee hotline response, triage, dispatch, and documentation; train staff on SOP adherence and ensure KPI achievement.
• Ensure compliance with fleet safety and operational protocols; serve as lead driver when needed.
• Build and maintain collaborative relationships with community partners, law enforcement, and GLIDE internal programs.
• Conduct outreach and engagement with individuals experiencing or at risk of homelessness, connecting them to shelter, housing, and wrap‑around services.
• Maintain comprehensive documentation for 50–60 active clients, including intakes, assessments, notes, logs, referrals, and all required data.
• Transport clients to appointments; arrange travel; and ensure all client resources are tracked and managed with the highest ethical standards.
• Uphold all case‑management ethics, HIPAA rules, confidentiality protocols, and public communication guidelines.
• Connect clients to the full range of GLIDE and community‑based services, integrating where appropriate.
• Develop outreach and educational materials and support leadership in coordinating special events that promote Journey Home and GLIDE services.
• Engage in ongoing professional development, supervision, community meetings, and required trainings.
• Obtain necessary clearances for entering jails to advocate on behalf of clients.

• Bachelor’s degree in social work, public health, or related field and at least 2 years of outreach, navigation, and case management experience with high‑risk populations.
• Proficiency in de‑escalation, motivational interviewing, overdose reversal, data collection, and case notes.
• Experience providing street‑based outreach in urban settings and homeless encampments.
• Strong written and oral communication skills, including public speaking.
• Ability to establish and maintain collaborative relationships across institutions and agencies.
• Success in engaging clients through motivational interviewing and risk‑reduction counseling.
• Understanding of social determinants of health as they affect homelessness and substance use.
• Capacity to provide culturally competent and trauma‑informed support to diverse clients.

• Valid California driver’s license or ability to obtain one within 60 days of hire.
• Auto insurance and a clean DMV record to operate GLIDE’s Journey Home Service Van.
• California Peer‑to‑Peer Support Specialist certification (or ability to obtain within 60 days of hire).
• California Community Health Worker Certification preferred.

GLIDE’s operations are located in the Tenderloin neighborhood and maintain an “open door” policy for community members and clients who frequently enter and leave the building. The role is a full‑time, exempt position (40 hours per week).

Not Applicable

Full‑time

Other

Non‑profit Organizations