Patient Services Representative

Job Overview

The Patient Service Representative (PSR) plays a crucial role in supporting the daily operations of the endocrinology clinic. This involves managing front desk activities, facilitating patient communication, and coordinating administrative tasks. The position is vital for ensuring smooth patient flow, delivering excellent customer service, and maintaining accurate documentation within the clinic's electronic health record system (Epic).

• Greet, register, and check-in patients, ensuring accurate demographic and insurance information.
• Answer multi-line phones promptly, schedule appointments, and route calls/messages appropriately.
• Monitor and respond to in-basket messages, ensuring timely follow-up on patient and provider requests.
• Support clinical workflows by coordinating referrals, authorizations, and follow-up appointments.
• Collaborate with providers, nurses, and other staff to maintain efficient clinic operations.
• Uphold patient confidentiality and comply with HIPAA and organizational policies.
• Deliver excellent customer service by addressing patient needs with professionalism, empathy, and proactive problem‑solving.

• Prior experience as a Patient Service Representative, Medical Receptionist, or in a similar healthcare support role.
• Strong communication skills with a professional and approachable demeanor.
• Proactive mindset with the ability to anticipate clinic needs and take initiative.
• Experience with Epic EHR preferred; ability to learn and adapt to new technology quickly.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask in a fast‑paced environment while maintaining a calm and helpful presence.

• Previous experience in a specialty clinic or hospital setting.
• Familiarity with endocrinology or related medical terminology.
• Bilingual skills a plus (not required).