Recovery Engagement Specialist - San Francisco, CA; Shifts

Overview

Connections Health Solutions is a mission-driven organization redefining behavioral health crisis care. We provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need. Founded by emergency room psychiatrists, our physician‑led, data‑driven model has been recognized by SAMHSA and the National Council for Mental Wellbeing.

Evening shifts: 3 p‑11 p.

Shift Differentials:

• Monday‑Thursday 7 p‑7 a (+$2/hr)
• Saturday‑Sunday 7 a‑7 p (+$2/hr)
• Friday‑Sunday 7 p‑7 a (+$3/hr)

RESET Center – San Francisco’s South of Market neighborhood. The center serves individuals who are publicly intoxicated and would otherwise be transported to the emergency department or jail.

• Provide a safe, calm, and supportive environment for individuals under the influence of alcohol and/or other drugs.
• Support participants through the sobering process, perform basic monitoring, document status, foster trust and engagement, and ensure participant comfort, hydration, and safety.
• Take vital signs per protocol and monitor participants throughout the sobering process.
• Respond promptly to participant needs and requests with empathy, patience, and excellent customer service.
• Provide snacks, hydration, blankets, and other comfort measures.
• Complete required observation logs, rounds, and milieu documentation accurately and in real time.
• Identify escalating or unsafe behavior and notify supervisory or clinical team members.
• Engage participants in supportive, compassionate, and non‑judgmental ways, respecting their autonomy.
• Leverage personal or lived experience (where comfortable) to build trust and demonstrate understanding of recovery and harm reduction pathways.
• Support safety and calm tone through trauma‑informed communication and de‑escalation techniques.
• Assist with environmental cleanliness and sanitation.
• Work collaboratively with other team members—health workers, safety monitors, peers, and supervisors—to maintain an orderly, non‑judgmental environment.
• Participate in ongoing training and development opportunities such as motivational interviewing, effects of alcohol and other substances, trauma‑informed service delivery, crisis and de‑escalation practices, customer service and team‑based care.
• Perform all other duties as assigned and maintain proficiency with evolving program protocols and standards of care.

• High School Diploma or equivalent.
• Experience working with diverse populations, including individuals experiencing substance use and intoxication, people living with homelessness or housing instability, individuals impacted by the criminal legal system, and people experiencing mental health crises.
• Familiarity with harm reduction, restorative and recovery‑oriented practice, and trauma‑informed care.
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
• Basic Life Support (BLS) Certification.
• All applicants must be fully vaccinated or meet the company’s exemption process before their start date.

Preferred:

• Basic Life Support (BLS) or advanced first aid certification.
• Alcohol & Other Drug (AOD) Certification and ≥2 years’ experience in crisis, detox, or treatment environments.
• Crisis De‑Escalation Training certification.
• Certified Nursing Assistant (CNA).
• Certified Medical Assistant (CMA).
• Emergency or field‑based work experience.
• Lived experience with substance use, recovery, homelessness, or incarceration is highly valued.

Pay Range: $23.00 – $27.09 per hour. Actual compensation is based on relevant experience, education, internal equity, and budget.

• Comprehensive health insurance (Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity).
• Basic Life, AD&D, Short and Long‑Term Disability.
• Voluntary Life insurance option.
• Health Savings Accounts with $1,000 to $2,000 employer contribution.
• Flexible Spending Accounts for health care, dependent care, and commuter benefits.
• 401(k) company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays.
• Employee Assistance Program.
• Automatic 401(k) enrollment after 90 days.

Connections Health Solutions is an Equal Opportunity Employer and welcomes applicants of all backgrounds. We do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.

Connections Health Solutions is an equal‑opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.