Resident Services Coordinator II -Sister Lillian Murphy

Resident Services Coordinator II
-Sister Lillian Murphy

Job Category: Resident Services

Requisition Number: RESID
004306

Location: 455 Mission Bay South, Block 6, San Francisco, CA 94158, USA

Employment Type: Full-Time, On-site

Posted: January 9, 2026

Salary: $28-$34 per hour, dependent on experience

Benefits: 15 days of earned PTO in the first year, 12 company holidays, 2 floating holidays, early close Fridays (3 paid hours each Friday), paid life insurance, free basic dental, pet insurance options, 403(b) with match, paid parental leave, and health care plans.

Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission.

When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position.

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e., Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.