Hotline Clinical Specialist

Hotline Clinical Specialist

The Hotline Clinical Specialist will answer incoming calls on the Goldschmidt Collective's reproductive health warmline, using their training and clinical experience to ensure timely delivery of expert clinical education. Responsibilities include collecting and documenting accurate call data; collaborating with NCCC personnel and hotline team members; performing critical assessments of the clinical evidence base; participating in promotional, outreach, and quality improvement activities;

preparing educational materials for callers; liaising with internal and external learners; and ensuring compliance with relevant regulatory bodies and agencies.

The Hotline Clinical Specialist will interface with diverse stakeholders, applying a warm, non-coercive, and non-judgmental approach. They will consistently demonstrate interpersonal tact, discretion, sensitivity, and integrity, particularly around maintaining anonymity and confidentiality. They will help cultivate and support standardized program workflows and processes to ensure high-quality services and meet program goals.

The Reproductive Health Hotline (Repro

HH) is a program of the Goldschmidt Collective within the Department of Family & Community Medicine. Repro

HH provides rapid, state‑of‑the‑art reproductive and sexual health care education and guidance to health care providers nationwide through a toll‑free phone number and online services. Core clinical education topics include complex contraception, early pregnancy assessment, miscarriage management, and early abortion provision.

• Doctoral degree in medicine
• Minimum 5 years of prior experience providing reproductive health clinical services, including diagnosis/evaluation of early pregnancy and related complications, and complex contraception management
• Minimum 5 years of prior experience critically assessing available clinical evidence, including analysis of clinical studies and new developments in practice
• Highly developed interpersonal skills, strong diplomacy, and ability to build working relationships with leadership, subject matter experts, and external agencies
• Demonstrated competence in clinical practice, communication, case management, leadership, problem identification, and resolution, and clinical teaching/training
• Accurate and timely documentation of encounters
• Expert knowledge of current and emerging educational technologies and ability to facilitate technology‑based learning opportunities

• Board Certification in Family Medicine, Internal Medicine, Emergency Medicine, Pediatrics, or OBGYN
• Expert knowledge of current and emerging educational technologies and ability to facilitate technology‑based learning opportunities
• Prior experience training/educating diverse groups of clinical learners
• Direct or previous experience working in states with minimal access to reproductive health care services
• Experience working cross‑functionally with clinical and non‑clinical stakeholders

• Valid MD/DO License in California (or pending in CA)

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCSF Compensation and Benefits.