Key Account Manager

Ter Sera Therapeutics is a small, privately held specialty pharmaceutical company with an aggressive growth history in the pharmaceutical sector. Our continued growth has created an exceptional opportunity for a full-time Key Account Manager based in San Francisco, California.

The Key Account Manager (KAM) is responsible for representing Ter Sera products to physicians and healthcare professionals, establishing product sales, and performing total territory account management. The KAM is also responsible for providing account management support to accounts within a specific geography with a focus on issues specific to patient access and reimbursement, and will serve as a resource to accounts and Ter Sera staff on reimbursement regulations and processes, and payer policies, as appropriate.

• Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by Commercial Operations Management.
• Promotes Company products within approved labeling in a comprehensive, fair and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines.
• Addresses issues related to access, pull-through, and reimbursement of Ter Sera products.
• Develops strong customer relationships by better understanding the customer’s needs and goals and communicating those needs and goals to other Company team members.
• Serves as a resource to customers and Ter Sera staff regarding local, regional and national payer policies, reimbursement regulations and processes (i.e., eligibility and benefit verification, prior‑authorization, billing, coding, claims, and appeals/denials), and HIPAA compliance as related to Ter Sera products.
• Consistently meets or exceeds sales goals.
• Communicates territory activity in an accurate and timely manner as directed by management.
• Provides feedback to Commercial Operations Management, colleagues, Marketing, and other internal departments about changing environment and results.

• Bachelor's degree required, Business or Science discipline preferred
• 3+ years pharmaceutical sales experience required
• Biologic/biotech sales and reimbursement experience preferred
• Experience with injectable/infused buy and bill/Medicare part B reimbursed products preferred
• Oncology therapeutic area experience preferred
• Experience working with institutions and integrated delivery networks preferred
• Experience working in a team environment which successfully partners with all Commercial Operations functions