Patient Navigator - HIV Services; Bilingual

The Mission Neighborhood Health Center (MNHC) is a non‑profit, multi‑site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high‑quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Patient Navigator – HIV Services role.
Please note:
This role requires applicants to be bilingual in English and Spanish. This position reports to the Lead Care Manager and Social Services Supervisor and is a Regular, Full Time, Non‑Exempt role with an hourly range of $27.46 to $29.52, with full benefits.

The Patient Navigator is a core member of the Clínica Esperanza HIV Services Team and Integrated Case Management Program, supporting patients in navigating healthcare systems to ensure timely access to coverage, medications, specialty care, and coordinated services. This role is designed for collaboration and cross‑training, working closely with providers, nurses, care managers, and administrative teams to provide seamless care coordination, shared coverage, and continuity of patient services.

The Patient Navigator may be asked to assist in conducting screenings, developing care plans, coordinating referrals, and documenting services in the Epic electronic health record (EHR).

• Enroll and renew patients in the AIDS Drug Assistance Program (ADAP)
• Assist patients with Medi‑Cal, Covered California, and other insurance programs
• Support participation in the Office of AIDS Health Insurance Premium Payment (OA‑HIPP) program
• Educate patients on benefits, eligibility, and healthcare systems
• Conduct Enhanced Care Management (ECM) and social needs screenings
• Collaborate with clinical teams to develop, update, and monitor individualized care plans
• Support MNHC registration renewals and eligibility updates
• Cross‑train to provide coverage for care management and navigation functions

• Submit specialty referrals in coordination with providers and nursing team
• Verify insurance coverage and authorization requirements
• Initiate and track prior authorizations
• Schedule, confirm, reschedule, and cancel appointments
• Communicate referral instructions and status to patients

• Document all screenings, care plans, referrals, and services in Epic EHR
• Maintain HIV Care Connect and required program databases
• Track enrollment and referral outcomes
• Participate in multidisciplinary team meetings and case reviews
• Provide team coverage during staff absences and peak service periods
• Prepare reports, audits, and performance data as required

To perform this job successfully, an individual must be able to complete each of the essential job requirements satisfactorily. The qualifications listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Team‑based clinical environment requiring adaptability, collaboration, and frequent patient interaction.

• Patient‑centered service and cultural humility
• Confidentiality, safety, and regulatory compliance
• Teamwork, collaboration, and flexibility
• Strong communication and organizational skills

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job‑related instructions and to perform any other related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The…