Community Access Coordinator

Job Title: Community Access Coordinator
Pay: $30.75 per hour ($63,960/year at 40 hrs/week)
Hours: 32-40 hrs/week
In Person vs. Remote: Minimum 4 days/week at full-time. !00% in person at 0.8 FTE or less.
FSLA Status: Non-Exempt
Primary Location: Lyon-Martin Community Health Services
Address: 1735 Mission Street San Francisco, CA 94103
Reports To: Front Office Manager

Benefits: Employees regularly scheduled for 16 hours or more per week are eligible for full benefits, which include 100% employer paid Platinum level medical plans for both employees and their minor dependent(s), Premium dental, vision, life and acupuncture/chiropractic plans, as well as an up to 3% 403b match and access to pre-tax health, dependent care and commuter benefits as well as a generous paid time off package and organizationally funded professional development, trans health and child-care funds.

Available Pay Differentials: $1.00 per hours worked for employees certified bilingual in Spanish, Chinese, or Tagalog.

Organization Mission

The mission of Lyon-Martin Community Health Services is to provide high quality, compassionate and trauma-informed medical, gynecological, and mental health care services to trans, non-binary, gender non-conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQ sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that's why community outreach, engagement, and leadership development are central to our mission of community care and mutual aid.

Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

Job Summary

The Community Access Coordinator (CAC) serves as the first point of contact for people entering the clinic; thus, this position is vital to connecting clients to our services and other community resources in a warm, welcoming, and knowledgeable manner. The CAC supports the flow of the entire organization's clinical care by having a full understanding of the care we provide, who to route clients to for what, and by assisting with appointment scheduling, registration, and client education.

They participate in in-reach efforts ensuring clients are up to date on preventative care tests, assist clients in accessing their medications, check insurance enrollment/program coverage and assist with enrollment. The CAC works closely with the whole clinical team, facilitating communication between our community of clients and the clinical teams to ensure clients are able to access the care they need.

CACs are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

Key Responsibilities

Front Desk & Phone Reception

• Provide a warm and welcoming atmosphere and excellent in-person customer service for those entering the clinic and waiting in our waiting room.
• Field incoming phone calls from clients, pharmacies, hospitals, other clinics, and other community members with a high quality of customer service to, among other things:
  • Schedule appointments appropriately with the care team
  • Provide information about our services
  • Relay updates about ongoing aspects of client care in a HIPAA-compliant manner
  • Take messages for or redirect calls to other departments within the clinic
• Route incoming faxes and emails to the appropriate staff member.
• Assist with in-reach efforts to bring clients who are due for care in for appointments.
• Greet and register all clients for their appointments, including, but not limited to, entering or updating demographic and contact information, insurance information, facilitating the completion of paperwork, and performing insurance eligibility checks.
• Respect patients' names and pronouns at all times; ensure that this information is communicated to the team and entered properly in their chart
• Check out all clients at the conclusion of their visit, ensuring that all follow up actions have been initiated.
• Communicate with the rest of the team regarding schedule changes, walk-ins, medical emergencies, disruptive behavior or mental health crises in need of immediate intervention.
• Collaborate with providers to reschedule appointments when needed.

Insurance Eligibility

• Enroll eligible clients into sliding scale program.
• Collect any co-pays for…