Clinical Services Manager

IVIRMA North America network of state-of-the-art fertility practices in the United States, is currently seeking a Clinical Services Manager to join our growing Northern Californi practice! This is a full-time position Monday-Friday 6:30am-3pm. In this position you will manage phlebotomist/medical assistant in our three offices in San Francisco, Palo Alto and Danville.

To supervise and direct clinical care and all related activities according to the policies, procedures, philosophy, and objectives. This position works collaboratively with the office physicians, nurses and other multidisciplinary team members to ensure timely, safe and professional clinical services for our patients.

• Implement and maintain clinical quality assurance and quality control programs to ensure they satisfy Company requirements and meet industry standards as established by qualified outside agencies.
• Work with the Operations Department, outside vendors and clinical staff to ensure the safe and proper operation of clinical medical equipment.
• Provide a prompt and thorough investigation of all Provider, patient, and departmental complaints by direct contact with involved parties and documented follow-up action(s) taken
• Conduct annual reviews for clinical assistants and phlebotomist, with Supervisor, Lead physician and nurse input.
• Liaison to outside vendors, including but not limited to laboratories, genetic labs, clinical equipment manufacturers, hazardous waste companies, suppliers.
• Develop and maintain up to date workflows and standard operating procedures for clinical and phlebotomy.
• Assist with opening new offices, including but not limited to office supply orders, establishing relationships with regional vendors, and site visits.
• Conduct cost analysis and research alternative equipment and clinical supply options.
• Assist in development and implementation of competencies for all staff.
• Visit satellite offices on a quarterly basis.

• Ensure that team members have the necessary training for proper performance and development.
• Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out.
• Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.

• High school diploma or equivalent and completion of Certified Medical Assistant Program preferred
• Studies level:
  High school Diploma or equivalent (GED) and Certification
• Studies area:
  Medical Assistant program
• State Phlebotomy license preferred.
• Associate Degree or higher in a related healthcare field a plus.
• Studies level:
  Associate’s degree or higher
• Studies area:
  Nursing/healthcare assistant or other related field

• Previous Team Lead or Supervisor experience - required
• Knowledge of OSHA regulations in a medical practice - required
• Knowledge of medical terminology - required

• Excellent computer skills required, including but not limited to Microsoft Outlook and Excel.
• Experience with electronic medical records program required.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid:
  Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at:  &

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”