Conference Service Manager

Job Summary

Under the supervision of the Director of Catering and Convention Services, is responsible for generating new banquet revenue as well as assisting in the general management of the Convention Services Department.

• Meet and exceed upsell revenue goals.
• Maintain relationship with ongoing clients on a regular basis.
• Coordinate all aspects of sales convention bookings.
• Ability to create menus and proposals.
• Support Food and Beverage cost‑control goals.
• Suggest, confirm and finalize menus.
• Coordinate activities of the Convention Services department with other departments to ensure excellent guest service.
• Closely monitor market competition.
• Support and uphold hotel philosophy concerning hiring, employee relations, supervision and disciplinary action.
• Assume leadership responsibilities for Catering and CS coordinators, monthly one‑on‑one meetings, ongoing coaching and mentoring, conducting performance evaluations.
• Assist Director of Convention Services with miscellaneous projects as needed.
• Assist in planning and executing strategic action plans to enhance the operation of the Convention Services department.
• Continual review and analysis of department guidelines, core standards, procedures and policies.
• Interact in a courteous and professional manner with guests and hotel staff with whom the employee comes into contact.
• Respond in a courteous, professional and rapid manner to all guest and staff challenges.
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.
• Interact with people beyond giving and receiving instructions, particularly with supervisor, subordinates, co‑workers and guests to complete assignments and resolve staff and guest complaints.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain safety and cleanliness of the work area.

• Four‑year college degree preferred.
• A minimum of 2 years of catering sales experience in the corporate and social markets.
• Prior exposure to service and operations.
• Thorough knowledge of the market in which the hotel competes.
• Ability to generate new revenue.
• Ability to be resourceful, creative, and maintain flexibility.
• Ability to access, input, analyze and retrieve information from computers.
• Thorough knowledge of spreadsheet software programs and sales and catering operating systems.
• Ability to maintain excellent relations with staff.
• Ability to maintain staff and guest confidentiality at all times.
• Ability to manage by example.
• Excellent verbal and written communication skills, customer‑service ability.
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes‑intense emotional situations.
• Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to participate in all departmental and hotel‑wide meetings.
• Ability to sit, walk, stand, lift, reach, pull, push and grasp.

• Most tasks are performed independently. There is minimal direct supervision or direction.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Sitting occurs approximately 50% of the time. Employee may sit up to 5 hours a day.
• 50% of tasks are performed from a non‑seated position. These tasks may include touring the entire hotel and require sitting, standing, walking, lifting, reaching, pushing, pulling and grasping.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously, with the most common visual functions being near, color vision and depth perception.

Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24‑hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko.

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