Office Manager

About the Role

This role is based on-site in our San Francisco (HQ) office, five days per week.

The Office Manager owns our SF HQ end-to-end — both the on-the-ground experience and the systems that make it run. SF is our largest hub and headquarters, we hold the master lease, we’re moving into new space, and we regularly host company and team offsites. You open and reset the space first thing every morning and are the face of the office through the day — and you build the tooling, standards, and vendor programs that keep it running consistently as we scale.

This is a hands‑on role for a builder who takes pride in a flawless space and in the systems behind it.

• Open and reset the space first thing every morning — before people arrive, the office is clean, stocked, and ready
• Keep the space super organized, neat, tidy, clean, and stocked at all times; it should always be on point and represent the quality of the company
• Run a regular walkthrough punch list and stay on top of the details — wires tucked, chairs in, nothing out of place

• Present through business hours as front‑of‑house: greet guests, welcome and guide new hires and visitors, and be the person people find
• Plan and run local in‑office events, team moments, and the offsites hosted at HQ

• Manage facilities, supplies, snacks, and equipment; own on‑site vendor relationships (cleaning, food, maintenance); serve as primary contact for building management and repairs
• Rationalize and manage vendor programs — move us off ad‑hoc ordering to contracted, consistent programs
• Own budget tracking for the office; help track cost‑per‑seat and utilization; partner with Finance

• Own the workplace ticket queue in Console for your office and help build the shared SLA framework and resolution metrics
• Deploy and own the workplace tech stack — desk booking, room scheduling, visitor management, mailroom/deliveries — partnering with IT on networking
• Build and maintain SOPs, playbooks, and trackers; contribute to shared standards across sites
• Own space planning and moves for your office (starting with the SF move) — communicated early and low‑drama
• Run life‑safety for the site (emergency action plan, evacuation, first aid/AED, drills) as part of the company‑wide program
• Use AI to automate the manual work — tickets, vendor comms, inventory, invoice/billing reconciliation

• 4–6 years in office/workplace management, facilities, or workplace operations in high‑growth tech
• Exceptionally organized, documentation‑first, and project‑management‑driven — plans, budgets, and status always visible and current
• Experience owning workplace systems (ticketing, desk/room booking, visitor management) and vendor programs
• Demonstrated AI fluency — you already use tools like Claude to increase your leverage and reach for automation instinctively

• Hospitality / concierge mindset — you treat colleagues and guests as customers (hotel or premium‑hospitality background a plus)
• Maximum agency & ownership — you treat the office as your own; you fix things before they’re reported and build the systems no one's asked for yet
• High craft — you take pride in a spotless, on‑point space and clean systems behind it
• Reliability — committed to a consistent, on‑site, 5‑day presence
• Run to the roar — calm and proactive when something breaks

• Hospitality background (hotels, premium service)
• Experience supporting office moves or buildouts
• Experience with Lang Chain, Lang Graph, Lang Smith, or comparable tools

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in‑office days in the US and more.