Front Desk Agent​/Night Auditor (Part-Time) | Axiom Hotel | Modus by

Front Desk Agent/Night Auditor (Part-Time) | Axiom Hotel | Modus by PM Hotel Group

Job Category: Front Desk

Requisition Number: GUEST
019520

• Posted :
  August 12, 2026
• Part-Time
• On-site

Showing 1 location

Axiom Hotel
28 Cyril Magnin St
San Francisco, CA 94102, USA

Axiom Hotel
28 Cyril Magnin St
San Francisco, CA 94102, USA

Axiom Hotel in San Francisco is looking for a friendly, detail oriented and hardworking Front Desk Agent/Night Auditor to join our team!

Pay Range - $28 - $29 hourly

As a Front Desk Agent/Night Auditor you will efficiently operate all functions of the front desk to include check-in, check out, cash handling, luggage assistance, problem solving and concierge functions. This position supports all operating departments to maintain a successful operation. Excellent customer relations and creating memorable guest experiences are of critical importance for the role.

Located in Union Square, within steps of the SoMa District in Downtown San Francisco, Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic, century-old San Francisco building refreshed with modern touches throughout.

You arrive and depart with the knowledge that you have truly experienced the “Center of Next.”

• Double pay on company recognized holidays if worked.
• Discounted hotel stays within Modus/PM Portfolio.
• Access to portion of your earned wages before payday.
• Free Online Therapy
• Employee Referral Program
• Tuition reimbursement opportunities – when you grow, we grow!

• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
  • Answering telephones in a prompt and professional manner and providing assistance to callers
  • Taking reservations in person and over the phone
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Engineering
  • Handling mail and coordinating deliveries of messages and packages
  • Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
• To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel supervisory and/or management teams.
• Develop in depth understanding of the property management system (Opera).
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of guest rooms available; and services, costs, hours and location of all hotel amenities, facilities and outlets.
• To maintain awareness of current business levels.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To…