Front Desk Agent​/Night Auditor (Part-Time) | Axiom Hotel | Modus by PM Hotel Group

Axiom Hotel in San Francisco is looking for a friendly, detail oriented and hardworking Front Desk Agent/Night Auditor to join our team!
Pay Range - $28 - $29 hourly As a Front Desk Agent/Night Auditor you will efficiently operate all functions of the front desk to include check-in, check out, cash handling, luggage assistance, problem solving and concierge functions. This position supports all operating departments to maintain a successful operation. Excellent customer relations and creating memorable guest experiences are of critical importance for the role.

ABOUT AXIOM HOTEL: Located in Union Square, within steps of the SoMa District in Downtown San Francisco, Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic, century-old San Francisco building refreshed with modern touches throughout.

You arrive and depart with the knowledge that you have truly experienced the "Center of Next."

• Double pay on company recognized holidays if worked.
• Discounted hotel stays within Modus/PM Portfolio.
• Access to portion of your earned wages before payday.
• Paid Sick Leave
• Free Online Therapy
• Employee Referral Program
• Tuition reimbursement opportunities – when you grow, we grow!

• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
  • Answering telephones in a prompt and professional manner and providing assistance to callers
  • Taking reservations in person and over the phone
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Engineering
  • Handling mail and coordinating deliveries of messages and packages
  • Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
• To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel supervisory and/or management teams.
• Develop in depth understanding of the property management system (Opera).
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of guest rooms available; and services, costs, hours and location of all hotel amenities, facilities and outlets.
• To maintain awareness of current business levels.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

• Must have High school diploma or equivalent.
• A minimum of two years’ experience in a customer/guest service and/or public contact related job.
• Must be computer literate, ideally with a knowledge of Google Workspace.
• High comfort level with various aspects of technology to ensure seamless…