Lead Valet Attendant – The Clancy $19.18 - $20​/HR + Tips

Job Title

Guest Service Captain

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. The role reports to an Account Manager and may handle critical issues and make judgment calls when expediency is a priority.

The hourly base pay range for this position is $19.18 to $20.00 per hour, plus tips, with a $0.50 shift differential for overnight assignments.

Monday through Sunday.

Eligible for accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible.

• Maintains a pleasant, friendly, and professional demeanor with all guests, client staff members, and coworkers.
• First greets guests within 30 seconds of arrival to create favorable impressions.
• Opens all vehicle and hotel doors for guests, checks in arriving guests, explains parking and retrieval procedures, and parks/retrieves vehicles with caution.
• Uses proper phone etiquette, posts up in appropriate areas when not assisting guests, and conducts effective room presentations during bell service.
• Assists with delivery and pick up of items to guest rooms, provides directions, taxis, reservations, and other inquiries; maintains detailed knowledge of the client’s facility.
• Promotes teamwork through leading by example and effective communication; assigns routine roles to fellow associates as directed.
• Issues claim checks to guests only after receiving vehicle keys; collects vehicle claim checks before issuing keys and completes ticket information for all vehicles in the valet system.
• Secures all keys on a belt clip or locked key box; ensures wheelchairs are safe, cleans them after use, and protects guest confidentiality in accordance with HIPAA.
• Assists the Account Manager with building work schedules, notifying associates of schedule changes, collecting revenue for all vehicles, completing accurate cash drop slips, and reconciling revenue and tickets at shift end.

• Education:
  
  High school diploma or General Education Development (GED).
• Age & Eligibility: 18+ years old; must pass a criminal background check, motor vehicle record, and drug screen.
• Work Experience:
  
  Minimum six (6) months related experience or equivalent combination of education and experience.
• Knowledge:
  Must hold a valid driver’s license with a clean driving record; fluency in Standard English (reading, writing, speaking); ability to comprehend instructions and perform simple math with U.S. currency.
• Skills:
  
  Manual transmission driving, effective verbal communication, and presentation skills for guests, clients, and associates.
• Mathematical Ability:
  Add and subtract three‑digit numbers; multiply/divide within 10s and 100s; understand 24‑hour and military time; calculate rates applicable to time passed.

Regularly required to talk or hear; frequently sit or stand for extended periods; may run, walk, handle objects, reach, climb stairs, balance, stoop, kneel or crawl. Required to lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs constantly. Work is primarily outdoors and may involve extreme heat or cold. Travel up to 5% may be required.

Towne is an Equal Opportunity, affirmative action and E‑Verify participating employer. We encourage applications from all qualified individuals, including those with disabilities and veterans, and consider applicants with arrest and conviction records. We comply with federal and state disability laws and provide reasonable accommodations.