Guest Services Agent - Part Time

Position Details

Title: Guest Service Agent

Location: Brisbane, CA

Schedule: Part‑time, Non‑Exempt

Reports to: Guest Services Supervisor

The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services. The role supports the hotel’s front‑office operations and handles inquiries, payments, and reservations to ensure a high level of guest satisfaction.

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, including balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance staff to address guest‑reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem‑solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Primarily indoor work within the hotel’s front desk and lobby areas, with standing and walking for long periods during the shift. Must be able to lift and carry up to 10 lbs occasionally. Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Other duties may be assigned in accordance with hotel needs.

Stonebridge is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Reasonable accommodations will be made for disabled team members. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.

Stonebridge offers comprehensive benefits including medical, dental, vision, paid time off, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.