Member Concierge

At CANOPY, we have carefully curated a brand that defines the most premium "office of the future" - a flex workspace attracting some of the most accomplished and aspirational professionals in San Francisco. Our members span industries ranging from venture capital and technology to design, nonprofit, and professional services. With legendary designer Yves Béhar as co-founder and Chief Creative Officer, our spaces are regularly featured in top national media including Architectural Digest, Elle Decor, Financial Times, and more.

Our Member Concierge team plays a critical role in delivering the elevated hospitality experience that sets CANOPY apart. As one of the first faces members and guests encounter, you will help create a welcoming, polished, and professional environment while supporting our community, events, and operations teams. This is an ideal opportunity for someone who enjoys working with people, thrives in a hospitality-focused environment, and wants to grow their career within a premium workplace community.

• Deliver exceptional hospitality and communication in every interaction with members, guests, vendors, and prospects.
• Serve as a welcoming presence at the front desk, greeting members and visitors and ensuring a seamless arrival experience.
• Support conference room, meeting room, and day office bookings, including assisting with third-party reservations and ensuring spaces are prepared for successful meetings and events.
• Assist with the setup, execution, and breakdown of member events, networking functions, and external events hosted within CANOPY spaces.
• Provide operational and hospitality support to the Jackson Square Community Management team.
• Assist with member onboarding and ensure new members feel welcomed and connected to the community.
• Manage incoming mail and package notifications, ensuring timely communication and accurate distribution.
• Help maintain the presentation and cleanliness of the space, ensuring CANOPY's high standards are consistently met.
• Order and organize office and hospitality supplies as needed.
• Identify opportunities to enhance the member experience and communicate feedback and recommendations to Team CANOPY.
• Provide coverage at various CANOPY locations when staffing support is needed.
• Act as a CANOPY brand ambassador, embodying our commitment to hospitality, professionalism, and exceptional service at all times.

You genuinely enjoy working with people and creating memorable experiences. You are warm, polished, and professional, with a natural ability to make others feel welcomed and valued. Whether assisting a member, supporting an event, or helping a colleague, you bring a positive attitude and strong attention to detail.

You are organized, dependable, and proactive. You take pride in keeping things running smoothly, anticipate needs before they arise, and are comfortable juggling multiple responsibilities in a fast-paced environment.

You are a team player who enjoys collaborating with others and is excited by the opportunity to support a vibrant community of entrepreneurs, innovators, creatives, and business leaders.

• 1-2 years of customer-facing experience in hospitality, events, customer service, retail, coworking, hotels, restaurants, or a related service industry.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Experience with Google Workspace (Gmail, Drive, Calendar).
• Ability to work across multiple CANOPY locations as business needs require.

• Experience supporting events, hospitality, or workplace operations.
• Experience working in a luxury hospitality, boutique hotel, coworking, or premium customer service environment.
• Familiarity with CRM, booking, or workplace management software.
• Interest in entrepreneurship, startups, design, technology, and community-building.

At CANOPY, you'll have the opportunity to work alongside some of the Bay Area's most inspiring founders, investors, creatives, and professionals while helping shape the future of work. You'll join a collaborative team that values hospitality, design, innovation, and community, and you'll play an important role in creating exceptional experiences for our members every day.