Regional Director of Operations

Other Forms of Compensation:
Bonus Plan

Salary: $155,000 - $165,000

Wolfgang Puck Catering is a member of Compass Group USA

At Wolfgang Puck Catering, great careers are crafted the same way great food is - with passion, intention, and the right people around you. We hire for curiosity, spirit, and heart, and we invest in everything you bring to the table. Through mentorship, real development, and a clear path to leadership, we’re committed to your journey - not just your job title.

Come be part of something that challenges and champions you in equal measure.

Success on our team starts with our culture:

• We have Wolfgang's PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don't have to.
• We curate company and partner resources to bring our client's vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

"I can have the best food, but if we don't have good people, it won't get you very far."

As a Regional Director of Operations, you will lead a portfolio of Business & Industry (B&I) accounts along with offsite catering operations across your territory. In this role, you’ll partner with General Managers and site leaders to deliver exceptional hospitality experiences, foster strong client relationships, and drive operational excellence.

You will serve as a key member of the regional leadership team, helping shape strategy, build high-performing teams, and ensure both financial and service goals are achieved. This role offers the opportunity to influence multiple concepts and environments while representing the Wolfgang Puck Catering brand with clients and partners.

This position involves regular travel within the region.

• Guide, support, and empower General Managers and their teams to deliver consistent, high-quality service
• Foster an inclusive, engaging team culture focused on growth, accountability, and collaboration
• Support talent development through coaching, performance feedback, and succession planning
• Build multi-unit leadership capability across your region
• Develop and maintain strong relationships with clients at all levels
• Serve as a trusted partner and escalation point for client concerns or opportunities
• Represent Wolfgang Puck Catering as a brand ambassador within your territory
• Partner with clients to ensure expectations are met and exceeded
• Oversee all assigned accounts, ensuring alignment with operational standards and brand expectations
• Promote best practices across B&I and offsite catering environments
• Ensure compliance with quality assurance, food safety, and regulatory requirements, including USDA programs where applicable
• Monitor and enhance service delivery, guest experience, and performance metrics
• Own the financial performance (P&L) for your region
• Partner with leadership to drive forecasting, budgeting, and reporting accuracy
• Identify opportunities to grow revenue, improve profitability, and optimize cost management
• Balance short- and long-term priorities when making strategic decisions
• Contribute to regional strategy, planning, and continuous improvement initiatives
• Collaborate with sales and retention teams…