Ritual Coffee Roasters Catering Lead San Francisco, CA

The Ritual Coffee Catering Lead is the organized, flexible, and enthusiastic cafe team member that collaborates with oversight from the Catering Manager to ensure our catering events run smoothly and fulfill the mission of Ritual’s Catering & Events department – to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of the infrastructure of a cafe.

Ritual’s Catering department brings the quality and experience of a Ritual coffee bar to any setting you can imagine – event spaces, conferences, vineyards, offices, and backyards.

The Catering Lead works proactively with the Catering Manager to meet the scheduling needs of the catering department by working in catering for up to 29 hours a week. This position may work dynamically between shifts in the cafe and event‑related work. Event work includes but not limited to: managing the catering inbox, managing operations at specified events, working as a barista, and acting as the primary or secondary point‑person for clients and employees on‑site.

These hours can be irregular, may sometimes require overtime, and may be very early or late in the day. They will maintain our great reputation for catering by delivering excellent customer service and high‑quality products at all events.

As our Catering Lead you do not need to know our exact systems before you start, but you need to be a strategic thinker and committed to the success of our catering department, your co‑workers across departments, and the company as a whole. This role requires you to be actively jumping in and developing solutions where needed.

People who are not flexible, not ready to lead by example, or not open to feedback – need not apply. You are meant for this role if you are a collaborative problem solver and a self‑starter with a strong interest in and appreciation for coffee and people.

Ultimately, we are looking for someone who is inspired by creating unique experiences, has a talent for operations, coffee, and who is wholeheartedly enthusiastic about delivering the best customer service our clients have ever had. If this is you, we can’t wait to meet you!

• Collaborate with the Catering Manager to support and grow Ritual’s Catering program
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self‑reflection and an ongoing commitment to self‑growth, the growth in others, and the growth of the company
• Fulfill all catering and cafe barista duties consistent with the expectations of Catering Manager and job description
• Collaborate with Catering and Cafe Managers on scheduling in order to support catering while also meeting the needs of the cafe schedule
• Manage operations at assigned events—including setting up, loading and operating Ritual’s catering equipment
• Support the planning, execution, and management of catering events with the catering manager
• Maintain consistent communication with the Catering Manager leading up to and during events
• Uphold and enforce Ritual’s coffee and beverage quality standards at events
• As needed, plan events and consider all relevant logistics: scheduling, sourcing, staffing and menu development
• Communicate efficiently and thoroughly with baristas, clients, partners, and vendors
• Ensure that tools, equipment and inventory are organized and event‑ready
• Manage load‑in, set‑up, operation of Ritual’s catering equipment, and break down during events
• Maintain the catering inbox and inquiries as needed
• Help maintain a clean, organized space at the Ritual warehouse
• Ensure that post‑event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event
• Keep catering supplies organized and…