Human Resources Generalist

Job Summary

The anticipated duration of this temporary assignment is approximately four months. Will include optional medical benefits, sick leave accrual and holiday pay. Under general supervision, applies professional human resources concepts, organizational policies, and procedures to provide guidance to employees, supervisors, and managers on a variety of HR issues of moderate scope and complexity. This role serves as a primary point of contact for HR-related inquiries through the HR ACD line, People Connect cases, email inboxes, and live agent chat.

The incumbent researches and responds to inquiries across all HR subunits and escalates complex or urgent matters to the appropriate HR contacts. Reporting to the Customer Experience Supervisor, this position partners closely with HR teams to ensure streamlined, consistent communication and service delivery. The role also contributes to knowledge development initiatives to enhance self-service tools and improve overall customer experience.

• Answer the HR ACD line and respond to inquiries received via People Connect cases, shared email inboxes, live agent chat, and voicemail.
• Provide detailed guidance to employees, supervisors, and managers on HR-related topics including compensation programs, union contracts, personnel policies, leave of absence (LOA), benefits, and related matters.
• Apply professional HR concepts when counseling employees on work-related issues of moderate scope and complexity.
• Maintain established service metrics, including answer rates and response time standards.
• Escalate complex, urgent, or highly sensitive matters to the Customer Experience Supervisor or appropriate HR subunit leadership.
• Research and resolve inquiries across all HR functional areas, ensuring accurate and consistent responses.
• Manage sensitive and confidential information with professionalism and discretion.
• Collaborate with HR subunits to remain informed of current priorities (e.g., Open Enrollment, labor actions, policy updates) and ensure messaging reflects current guidance.
• Identify high-volume inquiry trends and contribute to the development of knowledge articles, FAQs, and response templates to support self-service and improve efficiency.
• May serve as a subject matter focus area lead, performing duties such as processing or amending forms, uploading documentation, interfacing with external vendors, and supporting specialized HR workflows.
• Participate in project work and complete additional duties as assigned.

The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position, use job code to look up at TCS Non-Academic Titles Search: (Use the "Apply for this Job" box below)..

Please note:

An offer will take into consideration the experience of the final candidate and the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, visit .

The mission of the UCSF Health Human Resources team is to attract, develop and retain outstanding and diverse people. Our vision is to be a strategic and trusted partner empowering the UCSF Health community to leverage their talents. UCSF Health Human Resources is comprised of a team of talented professionals who support the UCSF Health mission through talent acquisition, workforce planning, compensation administration, benefits and leave administration, labor and employee relations, workers compensation and disability management, learning and recognition, onboarding and human resource transaction administration.

• Bachelor's degree in related area and/or 1-3 years of related experience.
• Analytical skills to conduct analysis and develop recommendations; demonstrates organizational skills and problem-solving skills.
• Strong communication skills.
• Strong customer service background.
• Basic knowledge of human resources policies and programs, and how they affect other organizational policies and procedures. Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.
• Demonstrated ability to handle difficult or volatile situations or individuals effectively.

• Knowledge of organizational policies and procedures and knowledge of functional area.
• Knowledge of a human resources management system (HRMS), and/or other related business software programs and systems.

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in…