Manager, HR​/Recruitment

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Manager - People Experience will…

The People Experience Manager is a key leader within the People function, responsible for delivering compliant, scalable, and employee‑centered People Experience with in a global corporate environment. This role serves as a strategic partner to the business, Employment Legal, HR Centers of Excellence (COEs), and regional People teams, ensuring operational excellence across HR processes while enabling future global scalability.

Initially focused on US People Experience compliance, and systems, this role is designed to expand in scope over time, supporting the development and rollout of a global HR Shared Services model. The successful candidate will bring strong operational expertise, systems fluency (SAP Success Factors), and the ability to translate complex regulatory and business requirements into streamlined, automated, and globally aligned solutions.

• Lead and oversee US People Experience (e.g. HR Generalists), ensuring consistent and compliant execution across the employee lifecycle
• Maintain expert knowledge of US federal, state, and local employment laws, including wage and hour regulations, FMLA, ADA, COBRA, and state‑specific leave requirements
• In partnership with other HR Centers of Expertise, review, update and maintain US HR policies and procedures, ensuring alignment with legal requirements, corporate governance, and business needs
• Serve as a trusted operational partner to Employment Legal, collaborating on policy interpretation, compliance risk assessment, and complex employee matters
• Support audits, compliance reviews, and regulatory inquiries in partnership with Legal, Finance, and other stakeholders

• Partner closely with the US Payroll team to design, guide, and continuously enhance and further automate payroll processes (e.g. payroll inputs) that are compliant, scalable, and automation‑enabled
• Provide HR operational and compliance expertise to support payroll process optimization, system integrations, and controls
• Ensure alignment between HR data, payroll inputs, and downstream reporting through strong cross‑functional collaboration
• Partner with Payroll and Finance to serve as a senior escalation point for complex pay‑related issues

• Provide strategic oversight of US leave administration programs, including FMLA, state and local statutory leaves, disability, paid family leave, and company‑sponsored leave programs.
• Reimagine US leave administration to operationalize a consistent decision‑making process
• Lead the selection, implementation, and governance of outsourced leave administration vendors, ensuring compliance, operational efficiency, and strong employee experience
• Establish and manage vendor performance metrics, SLAs, and escalation frameworks
• Partner with Procurement, Legal, and HR COEs on leave policy creation, vendor contracts, renewals, and ongoing partner performance reviews

• Act as a key People Experience stakeholder for SAP Success Factors, ensuring effective system configuration to support compliant US processes
• Partner with HRIS, IT, and global HR COEs to translate operational and regulatory requirements into scalable system solutions
• Drive data integrity, process standardization, and…