Recruiting Operations Specialist

Recruiting Operations Specialist

Apply for the Recruiting Operations Specialist role at Sierra Business Solution.

San Francisco, CA $-$

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We’re an in‑person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. Our core values are Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Co‑founders Bret Taylor and Clay Bavor bring expertise from Salesforce, OpenAI, and Google.

• Build and optimize scalable recruiting processes and workflows that drive efficiency, consistency, and a world‑class candidate and hiring manager experience.
• Develop dashboards and reports to give real‑time visibility into pipeline health, team performance, diversity progress, and hiring outcomes—enabling data‑driven decisions across the talent team.
• Partner closely with recruiters and hiring teams to identify operational bottlenecks, implement process improvements, and champion best practices across the full recruiting lifecycle.
• Own the configuration, management, and ongoing optimization of recruiting tools, including our ATS (Ashby) and other automation or AI‑based solutions used for sourcing, scheduling, and candidate engagement.
• Lead enablement efforts across the recruiting team by building documentation, training materials, and resources that promote adoption of tools, process changes, and reporting standards.
• Collaborate cross‑functionally with People, Finance, and Operations teams to ensure recruiting operations are aligned with broader systems and business planning.
• Stay on top of trends in recruiting technology, AI applications, and analytics to continuously level up our operational capabilities.

• 3–5 years of experience in recruiting operations, talent analytics, or related roles, ideally within high‑growth tech environments.
• Deep expertise in building and scaling recruiting processes, reporting frameworks, and tooling infrastructure.
• Strong analytical skills with proficiency in Google Sheets, data visualization tools, and building dashboards that influence decision‑making.
• Hands‑on experience managing and customizing an ATS (experience with Ashby is a plus).
• A passion for process improvement and operational excellence—you thrive on turning complexity into clarity.
• Excellent collaboration and communication skills, with a track record of partnering closely with recruiting teams, hiring managers, and cross‑functional stakeholders.
• Comfort working in a fast‑paced, ambiguous environment and adapting quickly to changing priorities.

• Familiarity with tools that leverage AI to support sourcing, scheduling, and recruiting workflows.
• Experience supporting diversity hiring initiatives through data, process design, or reporting.
• Background in enablement or instructional design to support training and documentation efforts for recruiting teams.

• Trust: We build trust with our customers, with our AI solutions, and with each other by acting with accountability, empathy, and integrity.
• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones.
• Craftsmanship: We get the details right, continuously improving the quality of our products and processes.
• Intensity: We play to win and own our failures, learning openly and without blame to succeed next time.
• Family: We support and respect each other, providing the best technology workplace for parents and celebrating each other’s achievements.

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K) with Sierra match
• Parental Leave
• Fertility and family‑building benefits through Carrot
• Lunch, snacks, and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable…