Talent Partner Director

Talent Lead Director, Customer Success Group (CSG) Role Overview

The Talent Lead Director for the Customer Success Group (CSG) serves as a principal strategic partner to the Employee Success Business Partner Leaders and their teams supporting the Global Customer Success organizations (Customer Success + Professional Services). This role is responsible for architecting and driving the long-range talent strategy for CSG by consulting on business-specific needs, talent priorities, and desired outcomes.

As a critical conduit between the CSG business and the Talent Growth & Development Center of Excellence, the Talent Lead scales enterprise-wide initiatives while designing and helping to implement bespoke solutions that drive business value. You will straddle big-picture strategy and large‑scale operational effectiveness to ensure our global CSG leadership teams are equipped for the future.

Reporting Line:
Directly to the VP, Employee Success Business Partner CSG - Professional Services, with dotted line reporting into the VP, ESBP for Customer Success, and close alignment to the Head of Talent Growth & Development.

• Business Alignment:
  Use deep and broad business understanding of the Customer Success landscape to provide strategic guidance on long-term talent priorities and organizational health.
• Executive Strategy:
  Partner with ESBPs to drive and facilitate executive-level talent strategies, including critical role succession planning, talent movement, and organizational design.
• Capability Gap Analysis:
  Proactively identify organizational capability gaps within CSG and make data‑driven recommendations to leadership to mitigate talent risks.

• COE
  
  Collaboration:
  
  Represent the CSG perspective with COE partners to innovate, design, and test talent management programs (promotions, talent reviews, etc.) before global rollout.
• Implementation Excellence:
  Lead the BU‑specific plan to scale talent programs consistently. This includes managing change strategy, communication plans, and enablement for senior leaders.
• Global Integration:
  Connect with Talent Leads and COE partners globally to ensure feedback loops are effective and that CSG talent initiatives are aligned with the broader Salesforce ecosystem.

• Data‑Driven Narrative:
  Analyze talent data and Workday insights to identify "blocks" in the talent pipeline, proposing solutions and communicating a sound narrative to senior stakeholders.
• Subject Matter Expertise:
  Serve as the resident expert on high‑performance culture, performance consulting, and leadership development for the CSG ES teams.
• Cross‑Functional Networking:
  Build a robust network across Recruiting, Equality, People Analytics, and Total Rewards to ensure CSG's voice is represented in all company‑wide talent priorities.

• Experience:
  
  Extensive experience (typically 10+ years) in Talent Management, Organizational Development, or as an HR Business Partner within large, fast‑paced, global organizations.
• Transformational Leadership: A proven track record of building deep relationships and providing strategic guidance in a complex, matrixed industry.
• Change Mastery:
  Expert‑level change management skills at the individual, team, and organizational levels.
• Execution & Pivot:
  The ability to flex between high‑level strategy and the operational details of program management, with the agility to pivot as business priorities change.
• Influence:
  Proven ability to partner effectively across functions and influence senior leaders without direct authority.
• Analytical Rigor:
  Strong ability to analyze complex data sets to see opportunities and translate them into actionable recommendations.
• Character:
  Confident, humble, and resilient; someone who learns quickly and leads with empathy and intellectual honesty.

• Executive
  
  Coaching:
  
  Practical experience providing formal or informal coaching and development to senior executives.
• Systems Expertise:
  Proficiency in utilizing Workday Talent Management tools and standard processes to achieve business objectives.
• Pipeline Knowledge:
  Deep understanding of…