EX Operations Lead

Title: EX Operations Lead

Location:

REMOTE
Duration: 6 months plus extensions

Duties:

Review and respond to employee inquiries in a timely manner. Ensure accuracy and completeness of responses for high quality Employee

Experience with a top notch level of customer service
Employee lifecycle management; including onboarding, offboarding, employee job changes, knowledge of employee benefits
Seek opportunities to streamline and improve experience for new hires
Maintain data accuracy and compliance with SOX protocols
Assist with Weekly Data Audits
Build strong working relationships with partners, peers, and stakeholders to efficiently and accurately complete job duties
Identify and recommend process improvements to drive efficiencies, improve employee experience, and/or data accuracy
Partner with EX Core Operations team members and other cross functional teams (Recruiting, Ground Control, IT, Payroll, Benefits, Talent Partners) on regional and global projects
Handle complex and high-impact employee lifecycle processes, including non-standard cases, and region-specific nuances across onboarding, job changes, benefits, and offboarding.
Provide operational support to the team by proactively tracking work in progress and sending reminders or follow-ups to team members to ensure tasks are completed within defined SLAs and timelines.
Lead innovation, automation, and efficiency initiatives aimed at improving employee experience, reducing manual effort, enhancing data accuracy, and strengthening compliance.
Support team capability building by coaching peers, sharing best practices, documenting processes, and contributing to training materials

Skills:

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