Senior HR Ops Specialist

Why work at Higgsfield AI?

Higgsfield AI is the fastest-scaling generative AI company in history, hitting $500M in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.

We’re looking for a Senior HR Operations Specialist to help build and scale the people infrastructure behind a rapidly growing, global organization. This role sits between day-to-day HR administration and HR Operations leadership. While our HR Coordinator supports routine administrative tasks and employee requests, the HR Operations Specialist will own more complex operational workflows, HR systems, benefits and payroll coordination, compliance processes, and process improvement.

You’ll work closely with HR, Finance, Legal, IT, and external partners to ensure our People operations are accurate, scalable, and built to support continued growth. We’re looking for a strong operator who can take ownership of a problem, understand how the pieces connect, and build a better process—not someone who simply follows an existing checklist.

• Manage more complex employee changes, including compensation updates, promotions, employment status changes, transfers, and organizational changes.
• Partner with managers and cross‑functional teams to resolve employee lifecycle issues and operational escalations.
• Develop scalable workflows, documentation, and controls as the company grows.

• Design and improve workflows, automations, permissions, custom fields, reporting, and system configurations.
• Maintain strong data integrity and establish processes for regularly auditing employee information.
• Build reporting and dashboards for headcount, employee changes, benefits, and other People metrics.
• Identify manual processes that can be automated or eliminated.
• Partner with IT, Finance, and other teams on integrations and system improvements.

• Partner with Finance and payroll providers to ensure employee changes are accurately reflected in payroll.
• Support the administration and ongoing improvement of employee benefits programs.
• Coordinate open enrollment, qualifying life events, employee eligibility changes, and carrier/vendor processes.
• Manage operational relationships with benefits and HR vendors and help troubleshoot escalated issues.
• Build processes and controls that improve payroll and benefits accuracy as headcount grows.

• Support HR compliance requirements across the employee lifecycle, including required documentation, recordkeeping, and employment changes.
• Partner with Legal and external advisors on HR compliance initiatives.
• Support state registrations and other operational requirements associated with employing people across multiple jurisdictions.
• Help manage operational processes for international employees, contractors, and global employment partners.
• Maintain organized, audit‑ready HR records and documentation.
• Identify compliance or process risks and elevate them appropriately.

• Build and maintain HR playbooks, SOPs, workflows, and internal documentation.
• Evaluate existing processes and redesign them to be more efficient, scalable, and employee‑friendly.
• Establish clear ownership and handoffs between HR, Recruiting, Finance, IT, Legal, and managers.
• Create controls and checkpoints for high‑risk HR processes.
• Use data and…