LOA & Program Manager US & Canada

The Opportunity

Join Adobe’s Benefits Center of Excellence team and play a meaningful role in creating exceptional employee experiences through our Leave of Absence, Disability, Life, and Time Off programs. You’ll help design, deliver, continuously improve and measure the impact of benefits that empower our people to thrive both at work and in life. Our benefits philosophy is to design and deliver inclusive, competitive, and value driven benefits programs that enable peace of mind and productivity,with strategic balance between experience, scale, and financial stewardship.

Join Adobe’s Benefits Center of Excellence team and play a meaningful role in creating exceptional employee experiences through our Leave of Absence, Disability, Life, and Time Off programs. You’ll help design, deliver, continuously improve and measure the impact of benefits that empower our people to thrive both at work and in life. Our benefits philosophy is to design and deliver inclusive, competitive, and value driven benefits programs that enable peace of mind and productivity,with strategic balance between experience, scale, and financial stewardship.

We are looking for an innovative thought leader for this role, someone who will help transform our Leave of Absence program into a world-class experience and mentor other Benefit analysts on the team. Someone who can make Adobe’s Benefits philosophy come alive by leading benefits programs across US & Canada. This role will be based in the US at our San Francisco or San Jose Office.

We identify the following primary responsibilities for this role. However, the list is not exhaustive as priorities might vary.

• Support leadership in the execution of strategic goals, multi-year benefit planning, deliver on program objectives, supply industry best practices, conduct market benchmarking, and help with operational initiatives.
• Develop strong partnerships with Payroll, Legal, Employee Relations, HR Business Partners, Risk, EX/TR Operations, EX Tech, Accommodations team, Finance, VMO and other stakeholders.
• Financial management and oversight of the benefit programs, including overseeing self-funded plans, and annual fringe budget planning. Direct the annual POs process and ensure vendor invoice payment.
• Plan and execute special projects throughout the year, such as request for proposal (RFP) processes, vendor implementations, plan design changes, and ad-hoc projects with internal business partners.

• Supervise all compliance activities and set up statutory plans, ensuring the programs are meeting all state, federal and provincial compliance, as well as adherence to company policies and applicable leave laws.
• Setting up new state plans, responding timely to implementation deadlines, employee communications and annual notice requirements and filings.
• Track and analyze absence data and metrics, as well as operational trends, workflow efficiencies, service delivery, and program effectiveness.
• Ensure all operational compliance through program audits, employee communications, documentation reviews, Adobe pay practices, monitoring regulatory requirements. Using an innovative mind to address systemic issues with swift corrective action.

• Drive resolution on complex leave and life cases, including intermittent leave, extension requests, return-to-work and ADA-related leave requests.
• Oversee third-party vendor management including performance, service delivery, addressing operational concerns, renewals, and all the day-to-day leave administration providing a world-class white glove experience.
• Provide and maintain impactful training materials for managers, HR business partners, employees and…