Senior HR Business Partner

Pager Duty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the Pager Duty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, Pager Duty is the industry standard for organizations scaling resilient, autonomous operations.

Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Pager Duty is seeking a Senior HR Business Partner, to grow our culture of innovation and scale our award-winning team. As an integral member of this global team, you will assess, coach, and influence our talent and people leaders while modeling our values with integrity and optimism. This role is a dynamic, hands‑on partnership for someone ready to thrive in a fast‑paced, hyper‑growth environment.

This role is expected to come into the San Francisco office 2 days per week as part of Pager Duty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

• Partnering with Management teams to execute HR Programs and initiatives and drive employee engagement and retention
• Assessing organizational health and effectiveness on a regular basis and identify opportunities to drive improvements and efficiencies
• Utilizing people metrics to drive key insights/decisions around growth and retention to help support the leadership teams
• Collaborating with the leadership and managers on organizational change initiatives, people/performance decisions, actions, talent management development, employee engagement, communication, and program rollouts
• Lead coaching and feedback efforts and make recommendations based on a combination of past experiences and in-depth knowledge.
• Partnering with other departments and teams in the organization in order to solidify open communication, consistent collaboration and effective workflow for all operations/strategic purposes

• Drive AI Adoption:
  Support the evaluation, piloting, and deployment of AI/ML tools for the People org, that will automate high-volume HRBP activities, such as performance cycle summary generation and organizational health assessments.
• Process Optimization:
  Proactively review and document HRBP workflows, identifying high-friction processes, design and document scalable, AI-augmented solutions to maximize efficiency and reduce administrative burden.
• Strategic People Analytics:
  Collaborate with our analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision‑making.

• Partnering closely with US-based HR teams, lead complex employee relations cases including workplace investigations, and conflict resolution while ensuring compliance with global employment laws and company policies.
• Collaborate with People Team specialists, HRBPs and people managers to successfully execute core HR programs (e.g., performance management, compensation planning) that enhance employee engagement and retention.
• Establish robust cross‑functional relationships to ensure consistent communication, effective collaboration, legal compliance and alignment on operational and strategic HR goals.
• Support international mobility and cross‑border employment matters, as needed

• You work…