Product Operations Associate

Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. Even Up is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, Signal Fire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at

We’re hiring a Product Operations Associate* to help operationalize and scale our AI-powered products. This role sits at the intersection of Product Management, Engineering, Data Science, and Operations, ensuring that AI-driven features are accurate, understandable, and reliable for customers.

You’ll work on complex, cross-functional problems where legal judgment, data quality, and system design intersect. This role is ideal for someone who enjoys ambiguity, cares deeply about quality, and wants to help build products that operate effectively at scale.

* Seniority and title will be determined based on the individual’s experience, skills, and impact.

• Partner closely with Product Managers, Engineers, and Data Science teams to support the development and launch of AI-powered features
• Design, test, and refine the logic, prompts, and workflows that drive AI-generated insights
• Evaluate AI outputs for accuracy, clarity, and consistency; identify gaps and recommend improvements
• Help define clear inputs, outputs, and dependencies across AI-driven workflows
• Create and maintain documentation, playbooks, and internal guidance to support consistent execution
• Identify operational risks, quality issues, or ambiguity early and work cross-functionally to resolve them
• Act as a cross-functional connector, translating between technical, legal, and operational perspectives
• Support client-facing teams by enabling scalable customization and troubleshooting complex issues when needed

• AI-powered features get more accurate and more powerful, thanks to your direct contributions to prompts and configuration
liInternal teams trust how AI systems behave and how outputs are explained
• Reduced escalations related to unclear logic, ownership, or quality issues
• Strong partnerships with Product, Engineering, and Data teams

• 4+ years of experience in Product Operations, Business Operations, Legal Operations, Program Management, or a related role
• Strong analytical and systems-thinking skills
• Exceptional attention to detail and sound judgment
• Clear, concise written and verbal communication
• Comfort operating in ambiguous, fast-moving environments
• A bias toward building scalable, repeatable solutions rather than one-off fixes

• Experience in personal injury law, litigation support, or case management
• Experience supporting complex, data-heavy, or AI-powered products
• Experience translating domain expertise into product requirements or workflows
• Experience defining or validating structured data from unstructured inputs

• Experience working with AI, machine learning, or automation tools
• Experience in Legal Tech, Fin Tech, or other regulated domains
• Familiarity with workflow tools, data schemas, or platform products>

Even Up has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page  or reputable job boards like our official Linked In or Indeed pages, and all official Even Up recruitment emails will come from the domains , , ,  or no‑reply email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our…