Lead Product Manager, Developer

Overview

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Visit  to see how we empower creators to own their own destiny.

Klaviyo is on a mission to build a world-class, AI-first engineering organization. We’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. You’ll treat developers as customers — making daily workflows faster, safer, and more joyful. Your work will impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.

In this role, you’ll partner with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent.
Please note this is a hybrid role and requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time.

• Set the Vision
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  Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting improvements in engineering velocity, developer experience, and quality.
• Make Developers Your Customers
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  Treat Klaviyo engineers as primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that improve productivity and happiness.
• Accelerate with AI
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  Use AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Lead in adopting AI-first development practices, reducing friction while maintaining safety.
• Deliver Measurable Outcomes
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  Drive metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.
• Champion Quality & Safety
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  Partner with SRE and QE to embed reliability and safety into every paved path; incidents and defects decrease as velocity increases.
• Scale for the Future
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  Guide architecture and tooling choices to keep the developer experience sustainable and scalable for years to come.
• Be Data-Driven
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  Establish instrumentation, run surveys, and analyze metrics to validate impact and adjust based on outcomes.
• Build for Collaboration
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  Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices.

• Strategic Builder
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  You’re an Engineering leader turned Product thinker or founder, or you’ve led product for developer platforms, infrastructure, or tools with a track record of improving engineering velocity and reliability.
• Developer-Centric Thinker
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  You empathize with engineers and have experience making workflows easier, faster, and safer.
• AI-Forward Mindset
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  You understand AI’s potential in software development and can separate hype from value.
• Metrics-Oriented
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  You measure success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, Dev Ex indices).
• Influential Collaborator
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  You can partner with senior engineering leaders and influence without authority.
• Bias for Action
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  You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.

• Klaviyo engineers deliver faster, safer work with higher confidence.
• AI tools are integrated into workflows with measurable productivity gains.
• Development cycle times shrink; incidents and change failure rates decrease.
• Developers rate Klaviyo’s internal tooling and environment as best-in-class, aiding talent attraction and retention.
• The Dev Infra & SRE product strategy is clear, measurable, and tied to customer value delivery.

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