Solutions Analyst Information Technology- Human Services Agency

Overview

Company Description

This recruitment will be used to fill two (2) positions within the Information Technology (IT) Department of the Human Services Agency (HSA). The positions are located in the Digital Services Unit and the Software Development Unit. This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: (Use the "Apply for this Job" box below)./

• Application Opening – Wednesday, January 28, 2026
• Final date to receive applications – The final day to apply is February 10, 2026
• Salary Range: $ - $ Yearly

Under general direction, this position is responsible for analyzing, scoping, and overseeing the implementation of technology systems that enhance organization efficiency and effectiveness. Key responsibilities include understanding user needs; gathering requirements; conducting needs analysis, cost-benefit analysis, and feasibility studies; performing structured systems analysis and design; assessing technology and software; and analyzing telecommunications needs. The role also involves project planning and management, system installation, implementation and testing, conversion to production status, and the preparation of technical and procedural documentation.

Additional duties include user training, post-implementation assessment, and ongoing administration. In some cases, this position may serve as the primary MIS resource for an organization with a complex system.

The Solutions Analyst serves as a critical bridge between programmatic innovation and technical execution. This individual is responsible for generating and evaluating creative, practical ideas to streamline processes, while working closely with technical teams to ensure those ideas are viable and scalable. The Solutions Analyst will be embedded within the HSA IT Software Development Team or the HSA IT Digital Services Team enabling direct collaboration with developers and engineers.

This structure ensures that solutions are designed with a deep understanding of both policy requirements and technological capabilities, improving implementation speed and alignment across teams.

About the Software Development Unit: The HSA IT Software Development team is responsible for the design, development, enhancement, and maintenance of custom web-based and mobile applications that support the Agency’s mission. When appropriate, the team also integrates and customizes third-party vendor solutions to meet program requirements. The Software Development team collaborates closely with program stakeholders to assess business needs and translate those needs into detailed technical specifications for solution development.

Following implementation, the team provides ongoing application support and enhancements to ensure continued effectiveness and alignment with program objectives.

About the Digital Services Unit: HSA IT Digital Services is a collaborative agile team focused on the design and rapid deployment of various innovative digital technologies across the SFHSA. We primarily focus on solutions that interface with sfhsa.org and the agency intranet (Drupal CMS web products) and Service Now, but are often called in when design thinking and an agile approach is needed with a novel project.

We are dedicated to deeply understanding user needs to design, develop, and deliver simple digital solutions that empower clients and staff.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

• Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.
• Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.
• Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design…