GTM Onboarding & Readiness Manager

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full‑scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business – without vendor lock‑in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context‑aware responses for every employee. This foundation powers Glean’s agentic capabilities – AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real‑time.

The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Glean is seeking a GTM Onboarding & Readiness Manager to own and uplevel our 30‑60‑90 GTM onboarding program (Glean|GOES) across roles and regions. This person will lead Glean’s modern, AI‑forward onboarding experience that ramps new hires across pre‑sales, sales and post‑sales to productivity quickly and predictably. You will be responsible for managing a cohesive, role and segment‑based onboarding journey from Day 1 through full ramp.

You’ll partner cross‑functionally to ensure new hires are not just certified on knowledge, but are conversation‑ready, execution‑ready, and AI‑empowered. This role requires a blend of instructional design, deep GTM experience (beyond just AE), and strategic program ownership, as well as a strong bias and ability toward using AI to scale learning, executing, coaching, and content.

• Own GTM onboarding and role‑based readiness
  • Own a role‑based onboarding and readiness framework for across GTM roles from Day 1 through full ramp.
  • Define clear competency models by role (e.g., discovery, demo, value articulation, renewal/expansion motions, technical validation, stakeholder management).
  • Uplevel a cohesive onboarding journey that blends live sessions, self‑paced content, peer learning, shadowing, certifications and quarterly in‑person workshops into a single, impactful new‑hire experience.
  • Outline and track clear expectations and success metrics by role.
• Build AI‑forward, scalable learning and readiness experiences
  • Prioritize a Glean‑on‑Glean onboarding experience (e.g., AI‑assisted practice, simulations, deal reviews, content retrieval) so new hires learn “the Glean way” of working with AI from day one.
  • Create repeatable, modular enablement assets that can be easily updated and discovered and are optimized for AI retrieval and usage.
• Partner with GTM leaders across the customer journey
  • Align onboarding to team motions, metrics, and customer lifecycle responsibilities.
  • Ensure onboarding reflects our current product, positioning, and revenue priorities, and that new hires can tell a consistent, value‑driven story.
• Drive data‑driven readiness and continuous improvement
  • Own onboarding KPIs (e.g., time‑to‑first‑meeting, time‑to‑first‑deal/renewal, pipeline creation, leading indicator behaviors, competency assessment scores).
  • Manage feedback loops with new hires, managers, and stakeholders to continuously improve and iterate.
• Deliver engaging training and readiness certifications
  • Facilitate (or enable others to facilitate) high‑impact live sessions, practical workshops, deal/practice reviews, and role‑plays for GTM new hires across roles.
  • Design and run certifications that validate real‑world performance.
  • Equip managers to reinforce onboarding in their 1:1s, pipeline reviews, and team meetings.
• Operate as a builder and program owner
  • Manage multiple onboarding cohorts and readiness work streams simultaneously while maintaining high quality and attention to detail.

• 7+ years combined experience across…