Product Designer

Crossing Hurdles is a global recruitment firm partnering with a fast-growing, design-forward healthcare startup transforming how people discover, book, and manage medical care.

The company is building a modern healthcare store that makes it delightfully simple to access care from virtual visits to prescriptions, labs, imaging, and follow-ups ,all with upfront pricing and clear next steps. Founded by the former founders of Pill Pack (acquired by Amazon), the company has raised $32M in Series A funding and is scaling rapidly at a critical inflection point.

The product serves real patients with real needs, operating in a high-trust, high-stakes environment where design directly impacts outcomes, conversion, and trust
.

Role: Product Designer (
IC
)

Compensation: $150K–$180K base + equity

Location: Hybrid (3 days/week in San Francisco or Boston – IDEO workspace)

Experience: 2–6 years Product Design (consumer-facing products)

Platform: Web-first with expanding surface areas (account dashboards, notifications, care flows, potential mobile app)

• Own end-to-end product design across the patient journey, from first intent (“I need care”) through booking, care delivery, and post-visit follow-through.
• Design intuitive, trustworthy consumer experiences across complex flows including signup, questionnaires, insurance capture, appointment selection, and payments.
• Shape post-visit experiences such as visit summaries, care plans, prescriptions, lab orders, referrals, and next-step guidance.
• Partner closely with Engineering and clinical/ops stakeholders in a low-PM, high-ownership environment.
• Translate ambiguous healthcare problems into clear UX flows, interaction models, and polished, production-ready UI.
• Ship frequent feature V2s that improve conversion, clarity, and patient outcomes.
• Contribute to internal clinical and operations tooling when it meaningfully improves care delivery.
• Operate as a hands-on IC in a small, collaborative design team with meaningful autonomy.

• 2–6 years of experience as a Product Designer working on consumer-facing products.
• Strong portfolio demonstrating end-to-end journey ownership, systems thinking, and polished UI.
• Experience designing multi-step, high-trust flows (healthcare, fintech, insurance, e-commerce, or booking platforms).
• Comfortable working directly with engineers and owning features with limited PM support.
• Experience in fast-paced startup or high-agency environments.
• Strong UX judgment, attention to detail, and ability to make decisions with incomplete information.
• Passion for building thoughtful, human-centered products that solve real-world problems.

• Own meaningful consumer experiences where design directly impacts care outcomes.
• Work alongside experienced founders with a proven track record of building category-defining healthcare products.
• Join at a key growth stage: post-Series A, rapidly scaling, with a strong product vision.
• High autonomy, low bureaucracy, and real ownership over shipped work.
• Design-forward culture with a high bar for craft, clarity, and systems thinking.
• Build products that genuinely help people navigate healthcare with confidence and ease.